Assistant Vice President of Student Experience

Must be available to travel to the Rochester Campus until the Buffalo Campus becomes operational and as needed, for work-related activities.

The Assistant Vice President for Student Experience (AVPSE) – Buffalo is the student services and persistence leader of the Buffalo Campus Center. Reporting to the Executive Vice President & Buffalo Regional Director and working closely with the Associate Vice President of Student Experience – Rochester, The AVPSE will be the primary point of contact and leader for advising, compliance, wellbeing, academic support and other functions related to delivering an engaging and positive student experience.

In addition, this position works across the Institute to focus on continuously improving persistence and the quality of the student experience on behalf of the entire enterprise.

This role requires collaboration across locations with a diverse community of students, colleagues, and external partners. The successful candidate will demonstrate sound judgment and professionalism that contributes to the Institute culture and models ideal behaviors and attitudes for students.

Golisano Institute’s values of entrepreneurial spirit, integrity, agility, perseverance, curiosity and care are embedded in the behaviors and actions of the institute community and are a cornerstone to the professional preparation model. The Institute works hard to ensure the community is inclusive so the mission of generating economic opportunities, via successful careers, is maximized.

• Lead and Deliver Student Services
  :
  Lead and manage student experience professionals to deliver advising, mentorship, accessibility services, learning support, orientation and wellness resources. Serve as the primary contact for all non-instructional student related programs and services at the Buffalo Campus Center.
• Policy, Compliance &
  
  Risk Management:
  
  Communicate and monitor student compliance to ensure risk mitigation, NYSED compliance, and satisfy all other internal and external policy and compliance requirements. This includes managing all student conduct matters which include academic integrity, conduct investigations, etc. and associated student conversations.
• Academic Records Management: Serve as the official academic record keeper for the Buffalo Campus Center. This includes grade verification, enrollment data, processing of changes in student statuses, verifying degree requirements, in alignment with Institute policies and procedures and in collaboration with AVPSE –Rochester etc.
• Student Case & Crisis Management: Oversee case management for students facing complex academic, personal, or financial challenges through leadership of the Buffalo Coordination, Assessment, Response and Education (CARE) Team.
• Continuous Improvement & Innovation: Identify and build innovative solutions to improve student service, increase persistence and improve the overall performance of the Institute. This includes coordinating with colleagues across the whole enterprise in the pursuit of quality experiences.

• A minimum of the following experience in higher education and/or K-12 setting:
• Three years of evidence-based effectiveness in leadership and management in Academic Affairs, Student Affairs, Student Success, or other education administrative areas.
• Five years of direct student support, advising, and/or coaching experience.
• A minimum of one year of records management experience.

• Behaviors and attitudes that align with the Institute values.
• Proficient and comfortable with all forms of technology including administrative systems and reporting tools, application of analysis tools and independently skilled in excel and other database tools.
• Comfortable with conversations that may require mediation, mitigating conflict, and ensuring equity in policy delivery.
• High capacity in managing and implementing systems and projects.
• Expertise in learner engagement and proven student success frame works utilizing data-driven analyses.
• Evidence of being able to lead teams in time-bound projects to achieve goals.
• Highly empathetic to the needs of diverse constituents.
• Comfortable with pioneering new approaches to learning and engaging students.
• An appreciation for the power of business & entrepreneurship to lift lives and provide economic mobility. This includes being motivated by Golisano Institute for Business & Entrepreneurship mission.
• Motivated to learn and apply AI skills to improve performance.