Service Call Center Representative - not WFH

Job Overview

Responsible for answering incoming calls from customers inquiring and wanting to schedule service work.

Currently looking for 1 part‑time and 1 full‑time position. These are in‑office positions and are NOT work‑from‑home.

• Part‑time: roughly 25 hours a week, mid‑day and evening shifts throughout the week, until 9 pm, and must be able to work 2 Saturdays a month.
• Full‑time: 40 hours a week, mid‑day and evening shifts to 9 pm, must be able to work 2 Saturdays a month.

This is an hourly, plus commission, position that is based on performance. No selling is required.

For a full‑time role, the position ranges between $37,000 - $48,000 per year, with the hourly and commission‑based structure.

• Answer all incoming calls for the service department.
• Schedule service work for our customers, using the scheduling software system.
• Conduct service checks to see where the car is in the process of service work when asked by a customer.
• Follow‑up with customers on their service appointment if they have not completed the service survey within 48 hours of receiving their car back.
• Manage email regarding any concerns or problems customers bring to your attention about their most recent service experience.
• Show empathy and urgency for customer concerns and the steps to get the concern addressed.

• Positive, energetic demeanor on the phone.
• Previous, consistent, successful customer service roles.
• Excellent communication skills and ability to understand customer needs.
• Ability to read and comprehend instructions, both verbal and written.
• Strong computer skills.