Sales and Service Specialist

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

* Ensure optimal operational efficacies to provide customers the best rental car experience

* Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.

* Assist customers with various post rental inquiries that involve the rental and billing process

* Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.

* Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.

* Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.

* Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.

* Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional

Experience:

* Ability to work in a fast-paced environment with a variety of tasks.

* Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.

* Previous customer service.

* Strong time management and organizational skills are required

* Computer literate and detailed orientated.

* Must have a valid driver's license with an acceptable driving record

Wages: $17/hr.

Knowledge:

* Customer service resolution practices

* Excellent communication techniques

* Sales Management/Coaching ability

Skills:

* Demonstrate good written and oral communication skills.

* Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.

* Demonstrate professionalism and interpersonal skills.

* Show a high level of ownership, accountability and initiative.

* Proven experience of working well within a team.

* Ability to work flexible shifts including weekends and holidays; and work overtime as required.

* Willing to work outdoors during all weather conditions.

* Assist with special administrative projects when needed.

* Ability to stand for long periods of time.

* Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply