Front Desk Clerk

The opportunity

Delaware North Parks and Resorts is hiring a full-time or part-time Front Desk Clerk to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived;

apply now join our team.

$17.50 – $18.50 / hour

Information on our comprehensive benefits package can be found at

Receive a $750 Sign-on Bonus! Bonus is paid out over time!

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will give you the opportunity to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake’s Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

* Available for full-time, year-round team members

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed.
• Manage cash and credit card transactions while keeping accurate paperwork.
• Resolve small guest issues immediately, delivering items to guests as needed.
• Monitor and balance the daily figures, post room and tax charges on guest accounts.

• Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial.
• Ability to multitask, function in a professional manner under pressure from guests and supervisors.
• No high school diploma or GED required.
• Previous customer service experience preferred.
• Previous front desk experience preferred.

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts.

Days
Evenings
Holidays
Weekends
OT as needed
Events