Account Support Representative

Account Support Representative 11:30a-8p Job Description

Posted Thursday, January 8, 2026 at 5:00 AM

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities will help you advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed.

We hire people who share our passion, bring innovative ideas, and enjoy a collaborative atmosphere.

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. applies innovation and user-designed, data-driven solutions. We are building the most trusted and efficient digital marketplace with transparent sourcing, selling, and managing used vehicles and comprehensive insights. We are disruptors of the industry and we want you to join us on our journey.

Our network of brands includes ACV Auctions, ACV Transportation, Clear Car, MAX Digital, ACV Capital Marketplace Products, True
360, and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/, and Accident and Critical Illness Insurance
• Generous paid time off options, including up to 15 vacation days per year (increasing with years of service), the greater of 3 paid sick days or in accordance with applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program
• Retirement planning through the Company’s 401(k)

Part-time employees are not eligible for all benefits unless they meet hours requirements but are eligible to enroll in ACV’s 401k plan, for 6 paid holidays, 2 floating holidays, and the greater of 3 paid sick days or in accordance with an applicable state or local paid sick leave law.

The Account Support Representative works closely with car dealerships across the U.S. to support ACV Auctions' unique business solutions. The representative receives inbound phone calls and emails from customers, answers questions, and solves challenges. This role supports customers throughout their day in a team environment. The representative reports directly to the Team Lead, Customer Service and performs duties under minimal supervision.

Please note the required availability for this position is 11:30a-8p M-F.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Receive inbound calls from ACV customers.
• Resolve customer inquiries using all available resources such as Salesforce and internal ACV tools.
• Perform outbound calls to ACV customers as needed to resolve issues.
• Document activities, strategies and efforts within Salesforce.
• Provide pre- and post-sales support to customers to ensure consistent repeat business.
• Meet or exceed SLA’s to issue resolutions.
• Understand ACV policies and procedures.
• Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration.
• Present current ACV offerings, products, services and newest features to promote business.
• Communicate with business owners and decision makers in a professional and courteous manner.
• Meet or exceed all goals and KPIs set by management and the department.
• Perform additional duties as assigned.

• Ability to read, write, speak, and understand English.
• High School Diploma or equivalent required.
• 1 year administrative or customer service experience.
• Team player at heart – mentoring, collaborating with and supporting the professional development of those around…