Customer Service Representative

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$16.00/hr – $19.00/hr

Customer Service Representative

UB Card Office Manager

UB Card Office

Full-Time Non-Exempt

Responsible for UB Card customer service, paperwork and day‑to‑day administration support.

Typical schedule is full‑time, Monday through Friday 8:00 am–4:30 pm with occasional overtime during peak periods.

• Processes online requests daily, handles as instructed.
• Sells all plans and accounts associated with the UB Card.
• Provides superior customer service at all times.
• Assists with marketing efforts to develop and sell new and established products.
• Monitors telephone communication with customers, returns voicemail calls.
• Processes meal plan purchases and changes to ensure proper recording and billing.
• Scans daily paperwork.
• Any other duties as requested by Management.

• Processes requests from other departments as appropriate.
• Serves as a liaison with the Students Accounts office for purposes of insuring correct billing of student account charges.

• High School Diploma or higher.

• Working knowledge of corporate email system, MS Office, Internet Applications and browsers required.
• Exceptional organizational, interpersonal and communication skills required.
• Ability to work quickly and efficiently in a high‑volume, fast‑paced environment.
• Knowledge of University HUB system for billing and inquiry preferred.
• Knowledge of  systems preferred.
• Supervisory experience preferred.

• This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, photocopies, phones, filing cabinets, fax machines, etc.

• Regularly required to talk and hear.
• Specific vision abilities required include close vision and ability to adjust focus.
• Ability to use hands and fingers, manipulate them, and reach with hands and arms.
• Requires manual dexterity, auditory and visual skills; ability to follow written and oral instructions and procedures.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 10 lbs. and occasionally up to 25 lbs.

None required

• Will require traveling across UB campuses.

Entry level

Full‑time

Other

Food and Beverage Services

Campus Dining and Shops is committed to ensuring equal employment opportunities without regard to an individual's race, color, national origin, sex, religion, age, disability, gender, pregnancy, gender identity, gender expression, sexual orientation, predisposing genetic characteristics, marital status, familial status, veteran status, military status, domestic violence victim status, or criminal conviction status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely based upon a protected characteristic.

Campus Dining and Shops policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law.

These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.