Call Center Agent - National Bank

Call Center Agent - National Bank

Capital Management Services, LP (CMS) is a compliance‑focused, well‑respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well‑known national bank – working exclusively with current customers who are 2‑90 days behind on their credit card payments. There is no cold calling or old debt involved.

We’re expanding and looking for professional, tech‑savvy, and customer‑service‑oriented team members to join us.

Amherst/Williamsville, NY – Full‑time, in‑office with a future work‑from‑home option.

January 5, 2026

• $17.00/hr starting pay
• Guaranteed increases in your first year (minimum $18/hr within 12 months)
• $150 bonus after 60 days
• No weekend shifts

• Training: 3 weeks, Monday‑Friday, 9:00 AM – 5:00 PM
• On‑the‑Job Training: 3 weeks, Monday‑Friday, 1:00 PM – 10:00 PM
• Regular Schedule (Post Training):
  Monday‑Friday, 2:00 PM – 11:00 PM (no weekends required)

• Call current customers to remind them of recently missed payments
• Assist customers in understanding options to resolve their past‑due balances
• Utilize technology systems for account updates and documentation
• Handle both outbound and inbound calls professionally
• Promote a positive customer experience and represent the bank’s offerings

• Excellent verbal communication and active listening skills
• Strong customer service experience (retail, hospitality, or call center)
• 1st party collections, financial services, or debt resolution experience preferred
• Comfortable using computer systems and entering data accurately
• Typing proficiency
• Bilingual/multilingual skills are a plus
• Must be able to work in‑office in Amherst, NY (14221)

• Health, Dental, and Vision insurance
• 401(k) with company match
• Paid Time Off (PTO)
• On‑the‑job training & career development
• Work‑from‑home opportunities
• Employee referral bonuses
• Advancement opportunities

Join CMS and help make a difference – one customer at a time.

We conduct a 7‑year background check and drug screen for all potential hires.

Referrals increase your chances of interviewing at Capital Management Services, LP by 2x.