VP, Capital Operations & Risk

Who we are

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed.

We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)

Reporting to the GM ACV Capital, the VP, Capital Operations and Risk will be the end-to-end owner of all operations and risk management activities for ACV Capital. This position is responsible for overseeing end-to-end operational performance, ensuring robust risk management, and optimizing the financial and credit health of the floorplan portfolio. This leader drives operational efficiency and accuracy, develops scorecards and analytics, and maintains strong dealer relationships while safeguarding asset quality.

Lead the creation of score cards for dealer lifecycle management leveraging data and analytics from both within ACV Auctions and third parties. As a member of ACV Capital leadership, you will be an integral part of product development and innovation to support significant growth of portfolio and customer base. Exposure to key stakeholders including senior leadership and investors given deep insights into portfolio management and profitability.

• Oversee daily operations and be accountable for the performance, contributions and service levels for the operations department.
• Monitor daily processing of work performed by internal team to ensure deadlines are met, goals are accomplished, and in compliance with policies.
• Directly responsible for staffing including resource need allocation based on forecasted growth.
• Own the development and execution of ACV Capital’s operational policies and procedures, including exception authorities, balancing risk exposure with customer experience and retention.
• Collaborate with other senior leaders cross-functionally to ensure we are appropriately representing and serving our customers both internally and externally.
• Coach and develop members of the Capital Operations team, promoting ACV culture and supporting the growth plans for ACV Capital while driving adoption of best practices, newly developed policies and procedures while gaining process efficiencies.
• Play a key stakeholder role in the continued digitization, automation, and modern solutions architecture of all operational processes.
• Serve as a subject matter expert for Product & Tech development, providing requirements for back-office operations and dealer facing support tools.
• Own end-to-end risk strategy and portfolio management to drive sustainable growth of the portfolio.
• Develop early warning systems with insights into dealer behavior to identify deterioration and expedite recovery efforts.
• Regularly analyze the loan portfolio to identify trends, concentrations, and emerging risks.
• Ensure inventory audits are performed timely and accurately balancing risk and dealer experience.
• Manage high-risk accounts, define and manage exceptions, and guide workout or recovery strategies.
• Lead forecasting, stress testing, and scenario planning based on economic and…