Office Manager

Office Manager (Operations & Finance Focus) Job Summary

We are seeking a highly organized, business-savvy Office Manager to run the day-to-day operations of our office and be the backbone of our company. This is a critical role that directly impacts customer satisfaction, technician efficiency, and company cash flow.

The ideal candidate is proactive, detail-oriented, and understands that timely billing, collections, and communication keep a business alive. This is not an entry-level office role we’re looking for someone who can take ownership, manage moving parts, and help the business run smoothly and profitably.

• 401(k) matching
• Health insurance
• Paid time off

• Answer incoming calls and serve as the primary point of contact for customers
• Schedule jobs and coordinate daily logistics with field technicians
• Communicate clearly with technicians to ensure jobs are staffed, started on time, and completed efficiently
• Follow up with customers after service to ensure satisfaction and encourage five-star reviews
• Prepare, send, and track all invoices in a timely manner
• Manage collections and follow up on outstanding balances professionally and consistently
• Maintain accurate records of billables, payments, and job documentation
• Monitor cash flow and understand how daily office operations impact the financial health of the business
• Use Quick Books daily for invoicing, payments, reporting, and reconciliation
• Wear multiple hats and assist wherever needed to keep operations running smoothly

• Strong understanding of business operations, billing, and cash flow management
• Quick Books certified (required) with real, hands‑on experience — not just basic familiarity
• Confident managing invoicing, collections, and financial records
• Excellent communication skills with customers, technicians, and leadership
• Highly organized with strong follow through, nothing slips through the cracks
• Customer‑focused mindset with the ability to handle issues calmly and professionally
• Comfortable taking ownership and making decisions in a fast‑paced environment
• Reliable, trustworthy, and able to handle sensitive financial information

• Previous experience as an Office Manager, Operations Manager, or similar role
• Quick Books Certification required
• Experience with billing, collections, and customer follow‑up
• Strong computer skills and attention to detail
• High school diploma or GED (additional education a plus)

This position is for someone who wants to be the go‑to person, the one who keeps the office running, the money flowing, and the customers happy. If you understand how critical cash flow is to a business and take pride in running a tight operation, this role offers real responsibility and impact.

• You prefer a slow paced office with limited responsibility
• You’re uncomfortable handling billing, collections, or financial details
• You’ve only lightly used Quick Books and aren’t confident running it daily