Office Administrator

Solidifi is a leading network management services provider for the residential lending industry. Our platform combines proprietary technology and network management capabilities with tens of thousands of independent qualified field professionals to create an efficient marketplace for the provision of mortgage lending services. We are a leading independent provider of residential real estate appraisals and title, and settlement services. Our clients include top 100 mortgage lenders in the U.S. and some of the largest banks and insurance companies in North America.

Solidifi is a wholly owned subsidiary of Real Matters (TSX: REAL).

This position is responsible for providing comprehensive administrative and operational support to ensure the efficient and effective functioning of the office while maintaining established client service standards. The role requires regular communication with internal teams, clients, and external partners, as well as coordination of office operations, administrative activities, and support of operational workflows to facilitate seamless day-to-day business operations.

This role will involve covering the Office Administrator's duties approximately 25% to 50% of the time, with the remaining time working as a Network Specialist within the alternative products team. The position will be on-site in the company’s Buffalo Head-Office a minimum of 3 days a week, with additional days as needed.

• Interact daily with staff, management, and external partners
• Address office needs and issues
• Schedule meetings and appointments
• Assist with travel arrangements
• Manage office supplies and kitchen/common areas
• Support staff, clients, and visitors
• Assist with presentations and print materials

• Monitor alternative valuation orders to meet service levels
• Communicate daily with Field Agents and clients
• Recruit, onboard, and support Field Agents
• Maintain consistent communication across all parties
• Identify issues and work with internal partners to resolve them
• Assist with technology testing and updates
• Support management with client relationship activities
• Complete additional duties and projects assigned

• Bachelor’s degree preferred; 1–2 years business or administrative experience, with industry knowledge (mortgage, real estate, appraisal, or loan processing) a plus
• Strong attention to detail, clear communication skills, and solid customer service abilities
• Proficiency with basic computer applications and the ability to work in a fast‑paced environment
• Effective multitasking, organization, and independent work skills
• Self‑motivated, flexible, and collaborative team player

Solidifi is an Equal Opportunity Employer; applicants are considered for all roles without regard to race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Please advise us at any point during the recruitment and selection process if you require accommodation.

Solidifi is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.