Customer Service Representative

The Customer Service Representative (CSR) is responsible for the day to day operations of the front offices of various Best Self Behavioral Health programs. The CSRis expected to perform the secretarial, clerical, data entry and processingduties of their respective program. The CSR is also expected to provide exceptional customer service and care for Best Self Behavioral Healthconsumers.

• Open and close theclinic as needed
• Input and updateconsumer demographic and insurance information
• Manage and maintain the waiting room
• Request and obtainpayments for services
• Answer and routeincoming phone calls
• Utilize Electronic Medical Records (EMR) software to assist consumers
• Receive and distributeinteroffice mail, postal mail and deliveries
• Order and manageoffice supplies
• Handle and manage
  
  Office Change Fund
• Operate and maintaincomputers, scanners, fax machines, copiers and cameras
• Address site specificreports and requests as required
• Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.

The ideal candidate for the position of CSR will possess and exhibit:

• The ability to manage individuals in crisis, either by phone or in person
• The ability to understand andfollow routine oral and written instructions
• Excellent phone manner
• Organized and ability tomulti-task
• Strong communications skills
• Knowledge of and the ability touse Microsoft Suite (Word, Outlook, Excel)
• Knowledge of and the ability touse office equipment (copiers, scanners, fax machines)
• Knowledge of appropriate English grammar and usage
• Experience using Electronic Medical Records software
• The ability to exercise patience,discretion, good judgement and tact
• An understanding of basicinsurance terminology (copay, deductible, co-insurance, etc.)

• High school diploma (or equivalency)
• Experience using front office technology, including ability to complete basic computer tasks and use basic computer programs, with an openness to learn new programs
• At least one (1) year full time paid experience ina customer service setting

• Welcoming, team environment, that inspires you to thrive and be your Best Self!
• Generous paid time off
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Professional license/certification renewal reimbursement
• Defensive driving course reimbursement (if required for position)
• Career growth and advancement opportunities