Admin Call Care Coordinator Associate

All Metro Health Care

All Metro Health Care, a Modivcare Personal Care Service, is looking for a On Call Care Coordinator Associate
. You will have the opportunity to make a positive impact on the lives of our patients by ensuring their care needs are met effectively and efficiently.

• Pay: $18.00 per hour for time worked
  • Weekday/Friday shifts: Minimum 4 hours of pay guaranteed
    , even if only one phone call is received
  • Saturday & Sunday shifts: Minimum 8 hours of pay guaranteed for monitoring phones during the 24-hour coverage period
• Schedule: This role provides coverage for after-hours calls
  , ensuring callers receive support when the office is closed
  .
  • Friday: 5pm - 8am
  • Saturday: 8:00 AM – 8:00 AM (overnight, 24 hours)
  • Sunday: 8:00 AM – 8:00 AM (overnight, 24 hours)
  • Holidays
  • Weekday hours may be available if you’re interested
• Office Address: 170 Franklin St #205, Buffalo, NY 14202

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

• Assign field staff schedules and confirm assignments with employees and patients.
• Speak with patients or patient families regarding schedules, call-offs, cancelations, and appointments.
• Document client data and visits in the scheduling system.
• Be the backup to the Intake department for receiving and coordinating home care service requests.
• Understanding that communication is vital within the office as well as to everyone involved in our clients' care.

• High School Diploma or GED
• 2+ years of customer service experience required.
• 1+ years of home healthcare experience preferred.
• Electronic Visit Verification (EVV) system experience preferred.

• To provide access to the care that matters for those who need it most.

• Caring: We care about what we do and who we do it for.
• Collaborative: We value the perspective and experience of all.
• Dedicated: We are committed to making a real world impact.
• Purposeful: We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.