Customer Service Coordinator

Overview

Customer Service Coordinator Are you a highly organized professional who thrives in fast-paced environments and enjoys keeping projects, people, and details running smoothly? Staff Buffalo is partnering with a leading manufacturing company in Buffalo, NY, to hire a Customer Service Coordinator! This full-time, on-site role offers a starting salary of around $60,000 per year, depending on experience, along with a generous benefits package and long-term growth potential.

This full-time, on-site role is perfect for a high-functioning, detail-oriented individual who loves communicating with customers, managing schedules, and keeping operations running smoothly. The Customer Service Coordinator will play a key role in supporting a close-knit service team—acting as the main point of contact for customers, technicians, and internal departments to ensure timely and accurate service delivery. This is an on-site position in the Buffalo, NY area.

• Serve as the main customer contact for service-related inquiries, quotes, and scheduling.
• Coordinate technician travel arrangements, including logistics, documentation, and customer requirements.
• Manage incoming calls and messages, ensuring quick and professional follow-up.
• Prepare and send customer quotes, process service orders, and track parts shipments to field technicians.
• Collaborate with the service team, sales, and installation project managers to keep projects organized and on schedule.
• Maintain accurate records, documentation, and cost tracking for each service visit.
• Ensure that service processes are followed according to internal roadmaps, procedures, and documentation.
• Support phone coverage for the technical services department and enter service orders for troubleshooting or parts requests.
• Contribute to a team-oriented environment, supporting colleagues and stepping in as needed across multiple projects.
• Coordinate all service activities for automated cutting systems and material handling equipment, supporting customers across the U.S. and internationally.
• Communicate directly with customers to schedule service calls, confirm details, and ensure satisfaction throughout the process.
• Schedule and coordinate travel for in-house technicians, including forms, visas, and client-specific requirements, using an online travel portal.
• Manage service documentation, billing, and expense reports to ensure accuracy and timely completion.
• Serve as the central point of contact between customers, service technicians, and vendors.
• Track and follow up on service visits to confirm customer satisfaction and address any outstanding needs.
• Maintain detailed records of service orders, costs, and related documentation.
• Support service phone lines, enter service orders, and assist with basic troubleshooting coordination.
• Handle multiple projects simultaneously with exceptional organization and attention to detail.

• 2+ years of experience in customer service, administrative support, or coordination, ideally in a manufacturing or technical environment.
• Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word, Teams) – must be efficient and confident using multiple applications daily.
• Excellent written and verbal communication skills; comfortable interacting directly with customers.
• Highly organized, able to multitask and prioritize in a fast-paced setting.
• Positive, professional, and eager to learn with a proactive mindset.
• Strong attention to detail and ability to handle a variety of simultaneous tasks.
• 2+ years of customer service, administrative, or coordination experience (technical or manufacturing environment preferred).
• Exceptional organizational and communication skills — both written and verbal.
• Strong ability to multi-task, prioritize, and adapt in a high-energy setting.
• Detail-oriented and proactive, with a customer-first mindset.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• Positive personality and ability to handle customer issues with professionalism and composure.
• Self-driven, reliable, and eager to learn new systems and processes.

• Comprehensive health insurance
• Paid time off (PTO) and holidays
• 401(k) with employer…