HSPD-Government Badging & Credentialing Specialist; Buffalo

HSPD-12:
Government Badging & Credentialing Specialist (Buffalo - REF
1581E)

Citizant, a leading provider of professional IT services to the U.S. government, is hiring a Government Badging & Credentialing Specialist in Buffalo. The role focuses on PIV (Personal Identity Verification) card enrollment and related support.

• Schedule appointments and/or service walk‑ins for PIV Card Activations, Enrollments, Certificate Updates and PIN Resets.
• Answer phone calls/email inquiries for all matters related to PIV credentials and access control.
• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

• Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
• Ensure that all required documents and forms are properly completed and submitted according to established guidelines.

• Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
• Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

• Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
• Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

• Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
• Provide excellent customer service to address questions and concerns related to the enrollment process.
• Handle escalation management, listening, understanding, and responding to customer needs and expectations.
• De‑escalate problematic customer concerns, maintaining a calm, friendly demeanor.

• Maintain accurate records of the enrollment process, including documentation of each applicant’s information, enrollment date, and any issues encountered.
• Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.

• Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar role, customer service, or administrative position may be advantageous.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Ability to handle confidential information with discretion.
• Attend local hiring events 3–4 times a month (may vary, depending on the business need).
• Perform other job‑related duties as assigned.

High School diploma or GED certification.

The role primarily involves sedentary work. Occasional stair climbing, standing, walking, and lifting objects weighing 25–30 lbs may be required. The position requires typing for most of the day and effective communication through frequent talking and listening.

US Citizenship required. Active Public Trust/MBI clearance or the ability to obtain one.

$41,800 – $47,600 (depending on experience).

• Medical, dental, and vision insurance
• 401(k)
• Generous PTO
• Company‑paid life and disability insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Tuition Assistance & Professional Development Program

The position is part of a pipeline recruitment process. It may not be immediately available but is expected to open soon. Your application will be retained for future consideration, and we will contact you when the hiring process begins.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.