Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
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Join as a Multi-Unit Team Leader
, providing leadership over three H&R Block tax offices. Use your people management experience to lead customer-centric teams across the offices to accelerate the seasonal tax business.

• Front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office-related growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start a flexible part-time schedule in the fall to prepare for the busy tax season and transition to full-time from January to April, including evening and weekend hours as needed. This role is in-person (not remote).
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Multi-unit people management experience in the retail, restaurant, banking, or other related industry.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates and recognizing contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
• Travel between offices as required.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• People management experience with the demonstrated ability to grow and develop associates.
• Aptitude for growth plan execution and ability to lead towards a growth culture.
• Strong decision-making and judgment skills in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience.

Pay Range: $15.00 - $40.00 per hour. Local minimum wage laws apply. This information is posted to provide applicants with information about what they might be eligible to receive. Individual pay decisions depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Eligible associates may participate in incentive plans and benefits described below.

• Benefits include Medical Coverage, 401k Retirement Savings Plan, Employee Stock Purchase Plan, and more (specific eligibility applies).
• Enrollment in or completion of the HR Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.
• Employee Assistance Program with Health Advocate;
  Wellbeing program (Better You); neurodiversity and caregiver support; discounts on everyday items and services.

H&R Block is committed to a Connected Culture where trust, care, and connections guide how we work together. We aim to create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team.

You will be part of an exceptional work environment recognized on Best Companies lists and supported by colleagues dedicated to helping each other grow.

H&R Block is an equal opportunity employer and welcomes diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.