Supervisor - Arcade Maintenance

Supervisor - Arcade Maintenance

Knott's Berry Farm

$31.06 - $38.83 / hour (Pay range depends on experience)

The role oversees day‑to‑day repair, maintenance, and technical support of midway game equipment, while also supporting retail operations through the build, installation, and upkeep of merchandising displays. The supervisor independently manages maintenance scheduling, vendor coordination, and project planning while driving communication to ensure alignment across departments. The supervisor also contributes to long‑term planning efforts, including budget forecasting and process optimization, to support consistent and impactful guest experiences.

• Supervise and lead technicians in the repair, troubleshooting, and maintenance of electronic, mechanical, and computer‑based equipment.
• Develop and oversee preventive maintenance schedules to maximize uptime and extend equipment life.
• Maintain accurate service logs, parts inventory, and compliance with safety standards.
• Train, coach, and evaluate maintenance staff; ensure adherence to company policies and technical standards.
• Coordinate with vendors and external service providers for parts, upgrades, and warranty service.
• Partner with Retail Division leadership and Visual Merchandising to plan, construct, and maintain merchandising displays, fixtures, and signage installations.
• Support retail display rollouts, seasonal setups, and event‑related visual merchandising projects, ensuring quality and timeliness.
• Ensure compliance with all applicable electrical, safety, and gaming regulations.

• High school diploma or GED.
• Valid driver’s license with acceptable driving record.
• 1–2 years in a supervisory or lead technician role.
• Ability to comprehend manuals, specifications, or sample parts to determine dimensions and tolerances of finished work pieces, sequence of operations, and/or setup requirements; supervise and verify employee techniques and work.
• Knowledge of methods and standard practices of carpentry, electronics, lighting, electrical, pneumatics, and design.
• Strong attention to detail for troubleshooting and guiding corrective actions.
• Excellent business writing, grammar, spelling, vocabulary, and punctuation.
• Advanced knowledge of Microsoft Word and Excel desired; excellent organizational skills and ability to maintain effective working relationships.
• Hands‑on skills in construction and assembly of retail merchandising fixtures and displays.
• Ability to collaborate effectively with Visual Merchandising teams to bring creative concepts to life.
• Physical ability to lift 50 lbs. and work in varied environments (indoors/outdoors, confined spaces, heights).
• Availability to work nights, weekends, and holidays.

• Associate’s degree or certification in construction, maintenance, or trades.
• Experience in a theme park, family entertainment center, or retail merchandising/visual display environment.
• 3–5 years of experience in arcade, amusement, retail display construction, or related electronic/mechanical equipment repair.