Operations Manager, West Coast Decoration

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups.

Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First:
  We prioritize customer satisfaction in every decision.
• High Quality:
  True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design:
  We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal:
  Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility:
  We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world‑class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

At Quince, you will be part of a high‑performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices.

That mission demands a world‑class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

Quince is hiring a Site Lead to launch and run our West Coast B2B decoration production and fulfillment operation. This is an in‑person, on‑site role for a facility that will be open 5‑7 days per week. You will stand up a 5‑10,000 foot decoration facility from scratch (embroidery, screen‑printing, embossing) and own site performance including throughput, procurement, layout, labor utilization, cost, on‑time delivery and quality.

Your goal is to launch the facility in 1 month and scale throughput to 10,000 units per day over the course of 6 months. You will lead onsite managers, leads and operators and partner with internal Ops and IT teams, plus 3PL, logistics and regional third‑party decorators, to scale capacity and build a stable operating model.

• Own performance of the West Coast B2B decoration and fulfillment operation, consistently hitting on‑time SLA, quality, cost and throughput targets.
• Hire, onboard and lead the site team, and drive accountability through clear roles and KPIs.
• Build weekly and daily production plans from demand forecasts, and adjust labor, workflows and priorities to meet demand efficiently.
• Keep production unblocked by owning equipment uptime, maintenance coverage, vendor support and materials/consumables readiness.
• Run end‑to‑end production tracking for inbound, production, QA and outbound in one system with accurate real‑time status and minimal manual entry.
• Manage procurement of all materials needed to run the site including thread, backing, ink, corrugate, packaging and more.
• Partner with IT, Ops and 3PL teams to integrate production tracking with Quince OMS/WMS and automate status updates.
• Resolve issues quickly, including rush orders, delays, inventory shortages, defects and damaged goods, and drive fixes to prevent repeats.
• Manage 3PL, logistics, vendors and cross‑functional partners to align on capacity, handoffs and service levels.
• Step in hands‑on when needed to unblock work, cover gaps and support the team during peaks or disruptions.

• 6+ years in decoration, production, assembly…