Managing Director, North America

Overview

Description

We are Ria Money Transfer. With presence in nearly 200 countries and territories, with more than 600,000 physical locations and over 7 billion digital customers worldwide, Ria is now the largest real-time cross-border money movement network in the world. We are dedicated to helping millions of people send money where it matters. Whether it's to loved ones at home or anywhere around the world, Ria opens ways for a better everyday life.

A subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT), Ria is a leading expert in cross-border payments, delivering innovative omnichannel financial services that bridge the gap between digital and physical spaces. Our products and services provide unprecedented consumer choice, including real-time payments, mobile wallets, currency exchange, home delivery, and cardless ATM payouts. At Ria, we’re on a mission to make money transfer accessible, fast, and reliable for communities around the world.

With millions of customers and thousands of partners, we connect with families, friends, and businesses every day.

We are seeking a visionary and commercially driven Managing Director to lead our operations across Canada and the United States in the Ria Money Transfer segment of Euronet Worldwide (NASDAQ: EEFT). This executive role is responsible for delivering sustainable growth, driving sales performance, and managing a multi-channel distribution strategy across both countries. This includes digital platforms, company-owned retail stores, independent agents, and strategic partnerships.

The ideal candidate will bring a strategic mindset, deep industry expertise, and a proven ability to lead in a fast-paced, regulated, and multicultural environment.

• Strategic Growth & Sales Leadership. Develop and execute growth strategies for Canada and the U.S., customized to each market’s regulatory, demographic, and competitive landscape. Drive strong sales and customer acquisition goals across all channels. Identify and grow new business opportunities, partnerships, and remittance corridors across North America. Develop team and growth strategies to increase market share in underdeveloped corridors (long tail).
  
  Lead pricing, product positioning, and promotional strategies to enhance competitiveness and profitability.
• Channel Ownership & Optimization. Oversee and expand digital channels (mobile apps, web platforms) to ensure a smooth, secure, and localized customer experience. Manage and grow the brick-and-mortar network, including company-operated retail stores and independent agents in both countries. Develop and maintain strategic partnerships with banks, fintechs, telecoms, and retail chains to boost reach and service offerings. Set channel-specific KPIs and performance metrics to promote accountability and ongoing improvement.
• Operational Excellence & Compliance. Collaborate with Compliance Officers to ensure full adherence to Canadian and U.S. financial regulations, including AML/CTF, FINTRAC, OFAC, and data privacy laws. Oversee budgeting, forecasting, and financial reporting to sustain profitability and control costs.
• Leadership & Culture. Build, lead, and motivate high-performing cross-functional teams across Canada and the US. Encourage a culture of innovation, automation, accountability, care, and customer focus.

• 10+ years of leadership experience in financial services, with a strong background in remittances, payments, or fintech.
• Proven track record of driving growth and managing multi-channel operations across multiple markets.
• Deep understanding of digital financial services, agent networks, retail operations, and partnership development.
• Strong knowledge of Canadian and U.S. regulatory frameworks and compliance standards.
• Exceptional leadership, communication, and stakeholder management skills.
• Fluency in English and Spanish is required.
• Bachelor’s degree in Business, Finance, Economics, or related field (MBA preferred).

• Experience scaling digital platforms and forming high-impact partnerships in North America.
• Strong commercial acumen and data-driven decision-making.
• Entrepreneurial mindset with a…