Customer Service Representative

Join to apply for the Customer Service Representative role at Classic Collision

Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal:
To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and every customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

• Paid Weekly
• Continuous Training
• Supportive Team Culture
• Company match 401K
• Medical/Dental/Vision
• Paid Time Off – 6 Paid Holiday
• Rewarding Work

• Explain and educate customers on repair process and insurance claim information and processes.
• Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Coordinate rental car and tow companies to provide one‑stop service to all customers.
• Ensure all vehicles are delivered to customers by the assigned service advisor or backup teammate.
• Assist in customer communication throughout the repair process.
• Monitor DRP assignments, estimate/repair appointments, and capture rates of assignments.
• Follow up on all DRP assignments present and past to maintain sales for the center.
• Maintain DRP logbooks and Enterprise ARMS daily.
• Secure proper payments.
• Assist with reconciling invoices to payables reports daily and monthly.
• Ensure all customer comfort items are fresh and available and maintain the customer waiting area.
• Perform other administrative tasks and duties as required to meet business needs.
• Other duties as assigned.

• Must be at least 18 years of age.
• Previous experience in customer service, sales, or related field is preferred.
• Must have a valid driver’s license and be eligible for coverage under company insurance policy.
• Effective written and verbal communication and interpersonal skills required.
• Excellent organization, multi‑tasking, and time‑management skills and ability to adapt in a fast‑paced environment.

• Integrity – Respect and accountability in all interactions.
• Customer Service – Deliver highest level of service, building satisfaction and retention.
• Innovation – Develop and display innovative ideas for our business.
• Teamwork – Build positive team spirit and support successful outcomes.

• Requires use of hands, frequent standing, sitting, walking; occasional lifting up to 20 pounds.
• Requires vision for close and peripheral focus and attention to detail.

Classic Collision is an Equal Opportunity Employer. We do not discriminate against employees or candidates based on age, race, gender identity or expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex, sexual orientation or any other characteristic protected by applicable federal, state, or local laws.

Reasonable accommodations are available to individuals with disabilities. Contact (450) 500‑6808 for assistance.

For more information about pay and benefits, see the employee portal or contact HR.