Medical Office Receptionist​/Office Assistant

Medical Office Receptionist / Office Assistant

Buda, Texas

Monday–Friday | 8:15 AM – 2:15 PM

PAM Health At Home (operating as Be Healthy at Home, LLC.) is seeking a professional, organized, and detail-oriented Medical Office Receptionist / Office Assistant to support daily front-office operations.

This role serves as the first point of contact for patients, families, physicians, and healthcare partners. The ideal candidate will foster a welcoming and professional environment while ensuring administrative processes run efficiently and accurately.

PAM Health At Home is seeking a friendly, organized, and detail-oriented Medical Office Receptionist / Office Assistant to join our compassionate team.

In this key role, you will be the first point of contact for patients, families, and providers—helping create a warm, welcoming, and professional environment. You will support daily office operations by managing front-desk duties, coordinating communication, assisting with documentation, and ensuring that administrative tasks run smoothly.

Your strong customer service skills and ability to multitask will play an essential part in delivering the high-quality care and support our patients deserve.

If you are motivated, dependable, and passionate about helping others, we invite you to become a valued member of our growing team.

• Serve as the first point of contact for patients, families, and healthcare partners
• Create and maintain a warm, welcoming, and professional office environment
• Manage front desk operations, including greeting visitors and answering phone calls
• Operate and manage a multi-line phone system with professionalism and efficiency
• Perform general office duties such as data entry, filing, scanning, answering phones, checking mail, ordering office supplies, and document preparation
• Enter new patients into the system and update existing patient data
• Use computerized systems to schedule appointments and maintain accurate patient records
• Upload notes, maintain document organization, and manage patient report files
• Maintain an organized filing system for all patient documents and submitted reports
• Assist with customer inquiries and deliver outstanding customer service
• Handle incoming and outgoing correspondence promptly and efficiently
• Provide administrative support to staff members and office management
• Communicate effectively with doctors, clinical teams, contractors, and other healthcare partners
• Ensure administrative processes run smoothly to support quality patient care

• Proven experience in a medical office or healthcare setting with strong clerical skills
• Proven administrative or office support experience
• Strong understanding of HIPAA regulations to ensure patient confidentiality and data security
• Excellent computer skills, including proficiency in Microsoft Word, Excel, and health information management software
• Strong phone etiquette and ability to manage a multi-line phone system
• Experience with multi-line phone systems and customer service is advantageous
• Familiarity with office procedures and basic office equipment
• Exceptional organizational skills and strong attention to detail
• Quick learner with strong computer proficiency
• Excellent written and verbal communication skills
• Positive, team-oriented attitude
• Bilingual abilities are highly valued
• Previous experience as a personal assistant, medical office receptionist, or similar role preferred
• Medicare and Medicaid experience preferred

This position operates in a professional medical office setting and requires the regular use of standard office equipment including computers, telephones, printers, scanners, and filing systems.