Adolescent Support Technician

Title: Adolescent Support Technician

Department: Residential Operations

Reports To: House Supervisor (Primary) / Director of Operations (Secondary)

FLSA Status: Non-Exempt

Location: Horizon Recovery Residential Facilities (as assigned)

The Adolescent Support Technician is responsible for the day-to-day functional operations of Horizon’s residential facilities and for ensuring the environment remains safe, structured, and therapeutic. This position leads the technical and operational execution of the program, making sure schedules run smoothly, documentation is accurate, and compliance standards are upheld.

At Horizon, however, no one operates in isolation. Guided by our core philosophy of “One Team, One Goal,” every staff member, regardless of title, supports the total wellbeing of the adolescents in care.

The Specialist's operational focus complements the Behavioral Health Coach’s engagement and coaching focus. Both roles partner with clinical and nursing staff to deliver a consistent, personalized experience for every client.

• Lead daily functional operations of the house, ensuring routines and environmental standards are executed.
• Complete daily facility walkthroughs, daily tasks and procedures, and safety checklists (fire exits, cleaning chemicals, first-aid supplies).
• Ensure the environment remains safe, therapeutic, and welcoming to adolescent growth and structure while also being compliant with ADHS and Joint Commission standards.
• Help prepare meals and organize spaces where youth gather for activities, groups, or downtime.
• Complete all required shift reports, logs, and incident documentation accurately and on time.

• Support the daily rhythm of the home (wake-ups, meals, school, therapy blocks, recreation, chores, lights-out) to keep the house organized and predictable.
• Build healthy, professional relationships with adolescents through daily interactions, active listening, and mentorship.
• Ensure operational tasks are completed accurately and on time (documentation, chores, attendance, progress notes, incident reports, operational checklists, transportation, and room readiness) while maintaining full confidentiality of client information per Horizon and HIPAA standards.
• Use trauma-informed and strengths-based redirection techniques to guide behavior respectfully and calmly.
• Encourage teamwork, participation, and accountability among residents while maintaining safety and consistency.

• Welcome new residents and help orient them to the home, schedule, and program expectations
• Prepare rooms and welcome materials to ensure a smooth, positive intake experience for new residents.
• Communicate respectfully with families during admissions and discharges to support positive transitions.
• Assist with discharge or transition logistics, ensuring all documentation, belongings, and spaces are handled professionally.
• Collaborate with nursing, clinical, and administrative staff to maintain clear and accurate communication during transitions.

• Demonstrate Horizon’s “One Team, One Goal” philosophy through teamwork, accountability, and integrity.
• Work closely with Behavioral Health Coaches and other staff to create a unified, structured experience for clients while also balancing operational flow with client engagement needs.
• Maintain open, professional communication with peers and supervisors across shifts and locations.
• Participate in daily huddles, team meetings, and ongoing training to strengthen consistency and effectiveness.

• Live Horizon’s values:
  Transparency, Respect, Excellence, Empowerment, and Dedication.
• Contribute to a positive, team-oriented culture where collaboration and communication are prioritized.
• Seek and apply feedback to continuously improve processes and outcomes.
• Participate in training and development to enhance youth engagement and safety skills.

• High school diploma or GED required; some college or behavioral health coursework preferred.
• Minimum six (6) months of…