Community Operations Coordinator

Cohere Life, Inc.

Coheres Community Operations Coordinator will actively support the values, vision and philosophies of the company, while demonstrating a style of support and organization that allows stakeholder and team needs to be met with a high level of satisfaction. Candidate will provide a warm and professional approach while utilizing their experience, skills, and exceptional communication abilities with property owners, partners and clients.

The Community Operations Coordinator will manage all the administrative responsibilities associated with the role while providing support for the overall efficiency and effectiveness of the Community Life Team. This position requires a cooperative and positive attitude, and the ability to handle multiple activities with exceptional follow through.

• Manage all administrative duties for the support of the Operations Team, including tasks, special projects, events, and mass mailings.
• Respond to general inquiries from residents, commercial owners and other stakeholders (written, phone calls and in-person) and forward requests for specific inquiries to the appropriate team member.
• Lead efficient deployment of Community Concern Forms including tracking, contractor coordination, follow up with stakeholders and electronic documentation of all relevant communication.
• Interpret governing documents and community guidelines to determine compliance and non-compliance issues.
• Perform community-wide compliance inspections; prepare and send all necessary correspondence between the Association and property owners on non-compliance matters in accordance with the Governing Documents.
• Track and monitor community standards; maintain the integrity of all compliance documentation.
• Support the Design Review Process; receive incoming Design Review Applications; communicate with owners and contractors regarding the guidelines and design review process.
• Administer records management via property transfer software—; coordinate and perform the Covenants, Conditions, Compliance Inspections (CCI) for re-sales and complete accompanying documentation.
• Respond to inquiries related to the Transfers and Disclosures process; coordinate with the Accounting Team on re-sales, builder sales and all transfer and disclosure documentation.
• Support the administrative needs for association board meetings and community member meetings, including operations reporting statistics for board meetings, special presentations and other documents as requested.
• Ensure the integrity of all association documents & files; serve as records management coordinator.
• Coordinate educational community-wide workshops, events, and outreach programs to grow community knowledge and familiarity with the community vision, guidelines and architectural standards.
• Manage operations calendar.
• Assist in welcome process of new residents/owners.
• Manage community lease tracking and community outreach regarding rental guidelines; maintain integrity and organize leases in electronic files.
• Manage relevant Website content for Operations Team events, meetings, and governing document updates.
• Attend after hours events and meetings as necessary.
• Work collaboratively with broader Cohere team and colleagues to mine best practices and ensure efficiencies of scale.

• Passion for people and ability to engage in authentic, meaningful ways
• Enthusiastic, positive and professional demeanor
• Outstanding customer service skills and instincts
• Personable, tactful and diplomatic
• Collaborative, team-centered approach
• Excellent verbal, written and personal communication skills
• Conscientious and dependable work ethic and attention to detail
• Organization, prioritization, follow-up and time management skills
• Innovative and creative problem solving using a “win-win” approach
• Initiative to think, reason and make independent decisions
• Familiarity with General Accounting Practices, financial statements and budget processes
• Ability to work well under pressure, maintain composure in tense conversations, and juggle multiple projects while receiving a high volume of calls and emails; exceptional multi-tasking ability
• Flexible, adaptable and growth-oriented