Patient Access Rep ll

Overview

Responsible for greeting patients, communicating with departments, scheduling appointments, answering phones, receiving payments, verifying necessary information and records in the medical record. Provides information to patients so they may fully utilize and benefit from the clinic services.

• Greets patients in a polite, prompt, and helpful manner and provides any necessary instructions/directions. Informs the appropriate department of patient arrival. Oversees waiting area. Organizes patient flow.
• Answers phone in a pleasant manner and handles patient needs expeditiously.
• Uses EMR to generate information necessary for billing. Verifies and updates patient information. Collects copay. Obtains patient signatures as needed. Completes necessary paperwork and issues receipts. Collects and enters patient insurance information into the data base. Manages, directs, and monitors coding activities on all services including distributing the daily charge tickets to the billing company.
• Obtains referral information. Schedules surgeries, outpatient appointments, and admissions.
• Sends/receives patients  medical records. Assembles patient charts for next day visits. Plans, organizes, and directs all aspects of the medical records.
• Assists physician with clerical tasks. Coordinates service requests. Maintains clinic office and equipment. Informs the administrator of operational problems. Manages mail room functions including sorting and distribution of mail. Orders and inventories supplies.
• Assists with training and supervision of staff, helping them develop performance goals and objectives.
• Assists patients with questions on insurance claims, home healthcare, and medical equipment. Administers, directs, plans, and coordinates all office activities. Provides information to patients so they may fully use and benefit from clinic/office services.

• Education
  :
  
  Required:
  
  High school graduate
• Experience
  :
  Minimum 1 year clinic experience preferred
• Skills
  :
  
  Required:
  
  Computer programs/EMR

$15.00 - $20.62 /hour