Front Office Clerk
Listed on 2026-01-22
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Healthcare
Healthcare Administration, Medical Receptionist
Job Details Job Location
:
Healthpoint Memorial - Bryan, TX 77802
Employer Paid Benefits: $0 for employee only coverage
Medical / Dental / Vision / STD / LTD / Life / AD & D
HealthPoint is investing in employee's wellbeing! The Virgin Pulse wellbeing program gives you the tools to get active, get healthy and get rewarded! This resource is offered at no cost to ALL HealthPoint employees.
HealthPoint is bringing
HOPE,HEALTHandHAPPINESSto our communities through Positive Disruption, Unleashing Joy & Putting People First. To be the best place to work, practice medicine and receive care.... With an attitude of gratitude!
to see how we are shaping our culture with Orange Frog!
Duties: Provides customer service to all patients including, but not limited to, greeting patients, scheduling, and confirming patient appointments using a multi-line phone, performing data entry into the eCW electronic health record software system for patient information and creating patient files. Facilitates patient check-in and check-out, explains payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance, collects and posts patient payments, completes patient intakes, income screenings, and conducts insurance verifications and authorizations.
Front Desk staff members interact with and support providers and clinical staff. Must be able to multi-task and have great customer service skills. Other duties as assigned.
Under the direction of the Clinic Manager, the position of Front Office Associate plays a crucial role by serving as the first point of contact for patients and visitors by managing the front desk and related activities ensuring a positive experience for patients from the initial contact with the facility until the patient complete their services.
Primary Responsibilities and Duties- Coordinate and schedule patient appointments, either in person, over the phone, or through electronic systems.
- Arrange appointments for new and returning patients, ensuring proper allocation of time and resources through the scheduling processes.
- Welcome patients and visitors as the first point of contact using appropriate organizational techniques and high level of customer service (e.g., AIDET).
- Check patients in for appointments either in person or through electronic systems.
- Verify their personal information, such as but not limited to address and phone number, and update any necessary records.
- Provide necessary forms or paperwork for completion – either hard copy or electronic.
- Ensure patient’s registration is current (signed within the last two years) and update if necessary.
- Obtain and record necessary insurance information accurately.
- Verify patients' insurance coverage, including eligibility, and pre-authorization requirements.
- Verify, engage, and collect co-payments, deductibles, past balances due from patients for healthcare services.
- Prepare accurate daily point of service collection reports and maintain accurate cash drawer.
- Answer phones, properly document messages, process medical release of information, and provide information to patients as needed.
- Communicate and respond to patients and their families for non-clinical healthcare needs and concerns including appointment call reminders and other follow-up items as needed.
- Order and maintain office supplies and other equipment as needed in the front desk area.
- Process computer generated faxes as needed.
- Process all medical release of information requests - uploading requests into EMR (Electronic Medical Record) system and faxing documents to requestor through EMR if applicable.
- Effective verbal and written communication with patients and healthcare professionals.
- Active listening and empathy when interacting with patients, families, and…
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