Patient Service Center Rep II - Onsite, St. Joseph Health

Patient Service Center Rep II – Onsite, St. Joseph Health Job Summary

The Patient Service Center Representative II is responsible for creating a positive plaid by accurately and efficiently handling day-to-day operations in both Financial Clearance and Scheduling. The role requires adherence to department policies related to verification of eligibility and benefits, pre‑authorization needs, payment options, financial counseling, and full scheduling duties. Occasionally, the PSC REP II may focus solely on complex pre‑registration.

The incumbent is expected to develop a thorough understanding of all assigned functions.

• Complete scheduling and registration functions with the patient for an upcoming visit during a single call, including providing important appointment information, directions, order management, etc.; verify patient demography and insurance data, securely collect payment and perform follow‑up collection as required.
• If assigned to Order Management, verify that the order is complete and matches the scheduled procedure and export physician orders to the correct account number.

• Collect and verify required patient demographic and financial data, determine the patient’s financial responsibility and secure pre‑payment for future services.
• Create a complete pre‑registration account for an upcoming inpatientેરે surgical admission.
• Complete all pre‑certification requirements by obtaining authorization from insurer and/or healthcare facility.
• Other duties as assigned based on departmental needs.

• Ability to work in a production‑driven call‑center environment.
• Experience using dual computer monitors.
• Basic typing skill.
• Working knowledge of a Windows‑based computer environment.
• Ability to multitask across multiple systems (financial clearance and scheduling) simultaneously.
• Strong written and verbal communication skills.

• Required:
  
  High school diploma or GED.
• Preferred: 2+ years of college (or equivalent customer‑service experience);utra related medical certification program.
• Preferred:
  Telephone/call‑center experience.
• Preferred:
  Pre‑registration and/or scheduling experience.
• Preferred: 2–3 years of customer service experience.

• Work at a computer and answer telephone while seated.
• Ability to travel.

• Office work environment.
• Hospital work environment.

Approximately 0% travel may be required.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program, and employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Associate

Full‑time

Health Care Provider

Hospitals and Health Care and Medical Practices