Patient Access Representative II - Brenham PT

Patient Access Representative II - Brenham PT Days

Apply for the Patient Access Representative II role at Conifer Health Solutions.

Responsible for duties in support of departmental efficiencies which may include scheduling, registration, patient pre‑admission and admission, reception, and discharge functions. Must obtain accurate patient demographic information and employ proper, compliant patient liability collection techniques before, during, and after the date of service.

• Greeting patients with Conifer Standards of Care, providing world‑class customer service, completing full patient registration at date of service, adhering to financial & cash control policies, thoroughly explaining and securing hospital & patient legal forms, scanning PHI, creating & filing patient information packets for upcoming services, and assisting with scheduling diagnostic procedures as needed.
• Educating patients about financial liabilities, employing compliant collection techniques, performing hospital cash reconciliation, and securing payment entry in adherence to policies.
• Securing medical necessity checks/verification per CMS; verifying insurance, benefits, coverage & eligibility; completing registration financial clearance work lists; obtaining authorizations for scheduled & unscheduled services; securing inpatient visit notification to payors; and assisting with post‑discharge care coordination.

• Minimum typing speed 35 wpm.
• Working knowledge of PC/CRT/printer.
• Understanding of hospital environment preferred.
• Customer service skills and experience.
• Ability to work in a fast‑paced environment.
• Oral and written communication proficiency.
• Understanding of third‑party payor requirements (preferred).
• Understanding of compliance standards (preferred).
• Ability to perform essential duties in at least two patient access service areas, including Emergency Department.
• Professional negotiation techniques for collecting payments.
• Build collaborative relationships with internal and external clients.
• Interpret physician orders, medical terminology, and insurance cards while maintaining Conifer Standards of Care.

• High School Diploma or GED required.
• 0–1 year in a customer service role.
• 0–1 year administrative experience in a medical facility, health insurance, or related area preferred.
• Some college coursework preferred.

• Must be able to sit at a computer terminal for extended periods.
• Resolve physician office and patient issues; may experience high patient volumes.
• Occasionally lift/carry items up to 25 lbs.
• Frequent prolonged standing, sitting, and walking.
• Occasionally push a wheelchair to assist patients with mobility problems.

• Hospital administration.
• Work in patient care locations with potential exposure to life‑threatening conditions.

• Must be available to work hours and days as needed based on departmental/system demands.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E‑Verify program.