Team Member, Customer Service​/HelpDesk

Experience Team Member (ETM)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast‑paced, agile, collegiate environment. This role demands exceptional interpersonal and problem‑solving skills and stellar work ethic.

• FLSA Status Non‑Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after‑hours lock out duties as required.

The responsibilities listed above may not be all inclusive.

• Customer‑centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self‑discipline
• Availability to work during summer, holidays, and turn periods
• Job location is at the assigned property.
• Working hours consist of daytime business hours and after‑hour on‑call rotation.

We provide equal employment opportunities (EEO) to all employees and applicants. We comply with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties.