Police Intake Specialist

10-hour rotating shift: 10am-8pm

As it is a rotating shift, you must be available to work holidays & weekends. Typically, one month will be Monday-Thursday & one month Thursday-Sunday.

Hiring Pay Rate: $20.00/hour (or higher depending on experience and/or certification)

Posting Opening Date: 02/18/2026

Performs a wide variety of administrative and clerical responsibilities in the operation of the Intake area of the Bryan Police Department. Responsible for the efficient response to non-emergency calls occurring 24 hours per day, 7 days per week and receiving, processing, relaying, and accurately documenting criminal justice information within multiple internal systems as well as various state and national systems accessed by law enforcement personnel nationwide related to TCIC / NCIC / CJIS.

This position requires the skilled operation of a computer and the ability to handle a wide variety of complex and confidential data requiring analysis and attention to detail.

• Receives incoming non-emergency calls from the general public and routes calls appropriately.
• Provides information to the public regarding police-related matters either by multi-line phone or in person.
• Completes offense, supplementary, and incident reports.
• Monitors and maintains municipal warrants; provides information to requesting agencies.
• Operates records terminal for entry and retrieval of police information.
• Operates Computer Aided Dispatch system to obtain case numbers for reports, logs repossessed vehicles, and obtains various information.
• Determines the nature of the incident (criminal or civil) to determine the appropriate report and contact person.
• Monitors secured areas of the building.
• Monitors surveillance cameras, radio transmissions, teletype, and fax machines.
• Inputs information into TCIC / NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS / NLETS (Texas Law Enforcement Telecommunications System / National Law Enforcement Telecommunication System) databases; responds to inquiries.
• Maintains various logs such as stolen property, recovered property, etc.
• Performs related duties as required.
• Responds regularly and promptly to work.

• High School Diploma or GED , plus some additional training and/or coursework in business, public/office administration and/or a public safety related field.
• Must possess at least two (2) years of experience in a public safety related field and/or experience performing administrative, clerical, call center, accounting, finance, or similar office support responsibilities.

Equivalent combinations of related education, experience, certification, and training may be considered.

Knowledge of
:

• Proper customer service and telephone etiquette.
• Modern office procedures, methods, and equipment including computers and associated equipment.
• Proper English usage, spelling, grammar, and punctuation.
• Principles and procedures of record keeping.

Ability to:

• Learn quickly and retain all training material necessary to perform functions at a high level.
• Perform a variety of clerical work including composing correspondence, data entry, filing, and compiling a variety of routine to moderately complex documents and reports. Must be proficient with Microsoft Office (Word/Excel/Outlook) and able to promptly learn other job-specific programs as required.
• Quickly obtain a thorough knowledge of the policies, procedures, processes, laws, codes, ordinances, and regulations affecting public safety call-taking and the ability to apply them appropriately.
• Operate computer systems with specialized software, including Texas Law Enforcement Telecommunications System (TLETS) / National Law Enforcement Telecommunications System (NLETS).
• Perform data entry with speed and accuracy.
• Work independently with minimum supervision.
• Efficiently follow established practices and procedures.
• Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
• Prioritize multiple tasks, projects, and demands, and meet established deadlines.
• Handle a diverse set of customer inquiries, comments, and…