Warehouse Department Lead

Description

The Hubs Department Lead is responsible for leading and supervising daily Hubs Dept operations, ensuring the safe, accurate, and timely picking, labeling, packaging, and shipping of company products. This leadership role directly impacts customer satisfaction, on‑time delivery performance, and overall company profitability.

The Hubs Lead serves as the primary point of accountability for the Hubs team performance, workflow coordination, safety compliance, housekeeping standards, and enforcement of company policies.

• Lead, direct, and motivate warehouse team members to achieve daily production and shipping goals
• Coordinate and prioritize workflow to meet customer order deadlines and delivery commitments
• Schedule warehouse personnel (including overtime) to maintain service levels and stay “on date”
• Perform hands‑on warehouse duties as needed to support the team during peak periods or staffing shortages
• Enforce company policies, attendance standards, break protocols, safety rules, and handbook requirements
• Administer the daily/weekly ticket incentive program and ensure fair and consistent application
• Conduct on‑the‑job training and cross‑training to maintain high skill levels across the team
• Maintain a clean, organized, and safe warehouse environment in compliance with all federal, state, and local regulations
• Perform routine equipment checks and coordinate basic maintenance to keep material handling equipment operational
• Monitor productivity, quality, and accuracy of order fulfillment; report issues that may impact on‑time delivery
• Recommend staffing changes (hiring, disciplinary action, termination) with approval from Warehouse Manager and HR
• Prepare and submit regular productivity and performance reports to the Warehouse Manager
• Identify and communicate needs for additional tools, equipment, or resources to improve efficiency
• Ensure proper disposal of waste materials in accordance with environmental and safety regulations
• Maintain accurate records and documentation related to shipments, inventory movements, and team performance
• Serve as the primary liaison between warehouse employee and management

• Achieve or exceed targets for revenue per person‑hour, fill rate percentage, and approved overtime usage
• Consistently meet or exceed on‑time order fulfillment and customer delivery deadlines
• Maintain production and shipping costs within or below budgeted levels
• Develop and maintain a highly skilled, motivated, and safety‑conscious warehouse team
• Keep warehouse and production areas clean, organized, and audit‑ready at all times
• Proactively communicate any issues that could impact customer delivery to the Warehouse Manager
• Demonstrate exemplary personal attendance, punctuality, and policy adherence (critical leadership expectation)
• Enforce company standards related to attendance, breaks, cell phone usage, vaping/smoking policies, end‑of‑day cleanup, and daily production quotas and other assigned standards

• Required:
  
  High School Diploma or GED
• Preferred:
  Associate degree or higher in Business Administration, Operations Management, Supply Chain, or related field

• Required:
  
  1–2 years of experience in a lead, supervisory, or senior operator role in manufacturing, warehousing, or distribution (preferably in a company with = $5M annual revenue)
• Preferred: 3–4 years of experience as a Warehouse Lead, Supervisor, or Team Leader in a manufacturing or distribution environment

• Strong working knowledge of warehouse operations, order fulfillment, and inventory movement
• Proven ability to lead, coach, and hold team members accountable
• Good mathematical skills (addition, subtraction, multiplication, division, fractions, decimals)
• Proficient in basic computer applications (email, spreadsheets, company ERP/WMS software)
• Certified forklift and/or powered industrial truck operator (or ability to obtain certification quickly)
• Excellent verbal and written English communication skills; ability to present information clearly in one‑on‑one and small group settings
• Spanish language skills are a plus
• Strong reasoning and problem‑solving abilities
• Spatial awareness and good physical coordination

• Ability to stand and walk for extended periods (up to 100% standing, frequent walking)
• Frequent use of hands and arms for handling, reaching, and operating equipment
• Ability to lift, carry, push, or pull up to 50 lbs regularly
• Occasional climbing, stooping, kneeling, crouching, and balancing
• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Comfort working in a mixed warehouse/office environment with variable temperatures, occasional loud noise, and exposure to moving equipment