Aging Services Administrator Economic Security Program; ESP

Aging Services Administrator – Economic Security Program (ESP)

Grant Funded ($45,000 – $55,000 annually)

• Under administrative direction, plans and administers the Economic Security Program for the Department of Aging.
• Serves as the administrative supervisor on projects or programs, plans, assigns, supervises, and reviews activities of subordinate personnel.
• Monitors the program's operating budget and assists in the annual preparation of the same.
• Designs, implements, and monitors procedures utilized in program evaluation.
• Develops and secures commitments from other City departments and agencies to provide services to program participants.
• Provides technical assistance or reviews program policies and procedures.
• Maintains current information and oversees the preparation of project status reports.
• Prepares financial and narrative reports and program applications.
• Communicates program status and information to municipal officials and public and private entities.

• Respond to service referrals and requests from elderly individuals and adults with disabilities via phone, email, or in-person visits.
• Provide comprehensive case management services addressing complex financial concerns, including foreclosure, unemployment, and access to legal assistance.
• Conduct in-depth assessments to identify client needs, values, and preferences to develop individualized service plans.
• Perform home visits to meet their needs and provide direct support to older adults and adults with disabilities.
• Maintain and update multiple data systems, including the Social Administration System (SAMS), to track client services and outcomes. Achieve monthly service unit requirements.
• Participate actively in Scam Squad committee meetings to help protect clients from financial exploitation and fraud.
• Collaborate closely with internal Aging staff, other City of Cleveland departments, and external community-based organizations to ensure coordinated service delivery.
• Maintain up-to-date knowledge of social service systems, public and private assistance programs, and government agencies that support older adults and individuals with disabilities.
• Facilitate public education efforts and community presentations to promote awareness of available resources and services.
• Collaborate with Aging and Disability Resource Center co-workers and Aging and Disability Resource Network partners to comprehensively assist older adults and adults with disabilities.
• Actively participate in Department of Aging efforts towards an Age Friendly Cleveland.
• Other duties as assigned.

• Bachelor’s Degree in Social Work, Social Services, Gerontology, Counseling, Human Services, Psychology, Public Health, Health Services, or a closely related field from a four-year accredited college or university.
• Master’s Degree is preferred.
• Two years of full-time progressively responsible experience in government or private sector program administration.
• Three years of full-time experience in human services, working with the elderly and/or disabled adults.
• Post-graduate education in one of the above fields may substitute for work experience on a year-for-year basis.
• Proficiency in Microsoft Office Suites.
• Valid State of Ohio Driver’s License.
• Ability to lift and carry 30 pounds.
• Must comply with the fingerprint-based records check under RCS 173.394.
• Strong verbal, written, oral, electronic communication, public speaking, planning, and organization skills.