Office Operations Specialist

The Office Operations Specialist enthusiastically supports Cross Country Mortgage customers and employees. This role is responsible for providing exceptional experience for all customers; administrative support for management-level personnel; answering and directing phone calls, packages, and mail to appropriate people and departments; and other general office administration duties.

• Answer all incoming telephone calls, routing to the appropriate person or voicemail; update telephone directories as needed.
• Maintain conference, training, and meeting room calendars.
• Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests.
• Post and maintain social media platforms.
• Type, format, and produce documents such as proposals, presentations, correspondence, and standard reports.
• Establish and maintain record-keeping and filing systems for the branch.
• Maintain a calendar and contact database, schedule appointments, make travel or conference arrangements, and arrange meetings and conferences for an assigned work group.
• Display a high level of customer service to clients.
• Assist the branch manager in any duties needed.
• Perform all other duties as requested or assigned.

• High School Diploma or General Equivalency Diploma (GED) from an accredited institution.
• 1+ years of experience in a similar administrative role.
• Experience handling confidential information.
• Experience making independent decisions and being detail-oriented.
• Experience performing multiple tasks at once and completing projects with minimal supervision.
• Excellent communication, organization, and problem-solving skills.
• Skilled in professionalism and effectively working with senior management.
• Skilled in customer service while being responsive to client issues and concerns.
• Proficient with commonly used office software, including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.

$37,440 per year