Office Operations Specialist

Overview

The Office Operations Specialist enthusiastically supports Cross Country Mortgage customers and employees. This role is responsible for providing exceptional experience for all customers; administrative support for management-level personnel; answering and directing phone calls, packages, and mail to appropriate people and departments; and other general office administration duties.

• Answer all incoming telephone calls, routing to the appropriate person or voicemail; update telephone directories as needed.
• Maintain conference, training, and meeting room calendars.
• Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests.
• Post and maintain social media platforms.
• Type, format, and produce documents such as proposals, presentations, correspondence, and standard reports.
• Establish and maintain record-keeping and filing systems for the branch.
• Maintain a calendar and contact database, schedule appointments, make travel or conference arrangements, and arrange meetings and conferences for an assigned work group.
• Display a high level of customer service to clients.
• Assist the branch manager in any duties needed.
• Perform all other duties as requested or assigned.

• High School Diploma or General Equivalency Diploma (GED) from an accredited institution.
• 1+ years of experience in a similar administrative role.
• Experience handling confidential information.
• Experience making independent decisions and being detail-oriented.
• Experience performing multiple tasks at once and completing projects with minimal supervision.
• Excellent communication, organization, and problem-solving skills.
• Skilled in professionalism and effectively working with senior management.
• Skilled in customer service while being responsive to client issues and concerns.
• Proficient with commonly used office software, including but not limited to Microsoft Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.

$37,440

We are a full-service mortgage lender that focuses on providing knowledge, support, and financial assistance to families across the nation. Our team strives to close loans quickly and efficiently while communicating directly with clients during the entire lending process.

Our mission is to provide clients with a great experience for one of their biggest decisions.

Join us today! We offer eligible employees an industry-leading benefits package with medical, dental, and vision insurance, as well as a 401(k) plan with a generous employer match! Company-provided Short-Term Disability, Employee Assistance, and Wellness Programs are offered.