Front End Coach

Position Details

Location:

15 Tibbetts Dr, Brunswick, ME , United States of America

• Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback.
• Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introduces and leads company change efforts; provides clear expectations and guidance to implement business solutions and communicate business objectives to teams.
• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model; manages and supports customer service initiatives, including community outreach programs; ensures customer needs, complaints, and issues are resolved; develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
• Drives financial performance and sales by reviewing P&L statements, assisting in budgeting, forecasting, and controlling expenses; ensures alignment to sales, monitors merchandise presentation, inventory flow, and operational processes; develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, recognizing associates, communicating expectations consistently, and developing qualified staff to meet staffing needs and growth potential.
• Coordinates and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives, and identifying and communicating goals and objectives; builds accountability and measures progress; identifies improvement opportunities and promotes continuous learning.
• Ensures compliance with company policies and procedures, supports mission values and ethics, and applies the Open Door Policy in executing business processes and practices.

• Respect the individual:
  Build high-performing teams and a culture of belonging where associates feel seen, supported, and connected.
• Respect the individual:
  Collaborate, build trust, communicate with impact, energy, and positivity.
• Respect the individual:
  Attract and retain the best talent; empower and develop talent and recognize contributions.
• Act with Integrity:
  Maintain the highest standards of integrity and compliance; model Walmart values and foster a culture of belonging.
• Act with Integrity:
  Demonstrate humility, self-awareness, honesty, fairness, and transparency.
• Serve Our Customers and Members:
  Delivers results while putting the customer first; apply EDLP/EDLC models to plans.
• Serve Our Customers and Members:
  Make data-driven decisions balancing short and long-term priorities for customers, associates, shareholders, suppliers, partners, and communities.
• Strive for Excellence:
  Demonstrate curiosity, learning, and resilience; encourage learning from mistakes.
• Strive for Excellence:
  Drive continuous improvements and adopt new technologies and skills; support others through change.

The annual salary range for this position is $65,000.00 - $80,000.00. Additional compensation includes annual or quarterly performance bonuses; certain positions may include regional pay zone (RPZ) or complex structure adjustments based on location and external factors. Benefits include health (medical, vision, dental), 401(k), stock purchase, life insurance, PTO/PPTO, parental leave, family care leave, bereavement, jury duty, voting, disability coverage, discounts, and more.

Live Better U education programs are available for associates.

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific background check and training may be required. For facilities selling only ammunition with state requirements, a state-issued Certificate of Eligibility may be required.

Associates must attend and complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University;
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University; experience supervising 5 or more direct reports including performance management, mentoring, hiring, and firing.

This job has an additional differential to meet legislative requirements where applicable. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change. For information about benefits and eligibility,…