Intake​/Scheduling Coordinator

Description

Home Health and Hospice Clerical/Administrative Support

Req #: 64890

For a limited time, Maine Health is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current Maine Health employees are ineligible; former Maine Health employees are ineligible until greater than 6 months separation from employment.

Schedule: Monday-Friday, 8:00am-4:30pm
Work Arrangement: Hybrid
Location: Maine Health Home Health & Hospice

The Intake/Scheduling Coordinator organizes patient visits for both professional and paraprofessional staff, ensuring that home visits are timely, appropriate, and compliant with state and federal regulations. This role is often the first point of contact for new Home Health and Hospice referrals and plays a critical part in establishing a smooth and supportive experience for patients and families.

You will review incoming referrals for regulatory completeness, ensure a provider is assigned, create patient charts in EPIC, and collaborate closely with provider offices, case managers, clinicians, and the scheduling team. Strong communication skills, attention to detail, and comfort working in fastpaced clinical and administrative systems are essential.

• Answers phone calls from patients and families regarding scheduled visit times or rescheduling needs.
• Schedules all admissions, ROC's, and re-certifications within 48 hours of receipt.
• Schedules PRN visits not scheduled by the primary clinician.
• Contacts patients and family members to confirm expected admission visits and communicates discrepancies to leadership.
• Runs assigned reports and follows up with field clinicians to ensure all visits are addressed, accepted, scheduled, and verified.
• Assigns primary clinician to each case when received from intake.
• Enters patient information into appropriate systems and communicates any system issues to leadership.
• Collaborates with clinicians to coordinate patient visits according to current VFOs.
• Emails admission and ROCC packets to field clinicians as requested.
• Enters monthly clinician working schedules.

• Acts as the first point of contact for incoming Home Health and Hospice referrals.
• Reviews referrals for regulatory completeness before processing.
• Ensures each case has an assigned provider.
• Creates patient charts in EPIC and works with EPIC interactions and Well Sky for referral management.
• Frequently interacts with provider offices, case managers, and the internal scheduling team.
• A medical or clinical background is helpful.
• Experience with EPIC is beneficial but not required.
• Ideal candidates are detail oriented, organized, and highly comfortable working in electronic systems.

Maine Health will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in . If you suspect fraudulent activity, please report it immediately to mhcareers.

With a career at any of the Maine Health locations across Maine and New Hampshire, you ll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual s needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Maine Health remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact rebecca.rand