Communication Specialist Part Time

• Provide Tier 2/3 support for Avaya Communication Manager 10.1/10.2 and related VoIP infrastructure, including Session Border Controllers (SBCs), voicemail, and call routing.
• Serve as technical support for integration and operation of unified communications tools including:
  Oracle Cerner Care Aware Connect, Tiger Connect, Microsoft Teams (voice, chat, and meetings), iOS and Spectralink wireless handsets.
• Coordinate MAC requests and troubleshoot system-wide telecom issues.
• Train users on phone systems, voicemail trees, and UC features.
• Maintain telecom asset inventory, documentation, backup schedules, and change management records.
• Assist in telecom project implementations, including facility expansions and system upgrades.
• Collaborate with clinical and IT teams to support communication workflows, on-call scheduling, and smart device provisioning.
• Manage data circuits with carriers and maintain fiber/copper backbone documentation.
• Support and test critical emergency systems including Code Blue, Overhead Paging, Emergency Notification, and power failure redundancy.
• Ensure compliance with HIPAA, Joint Commission standards, and national patient safety goals as they relate to communication technologies.
• Assist with configuration, maintenance, and support of Care Aware Connect and Care Aware Administrator modules to ensure reliability and optimal performance in clinical communication workflows.
• Support the administration and integration of Oracle Cerner iCommand systems to enhance centralized monitoring and remote support capabilities.

Minimum Qualifications:

Education:

Associate's Degree in related area (or experience equivalent).

Bachelor's Degree in related area (or experience equivalent) preferred.

Experience

Minimum 3 years of experience with enterprise telecommunications systems and unified communications.

Licensure

Avaya ACIS or ACSS Certification preferred

ITIL Foundations or equivalent service management training desirable

Equal Opportunity Employer
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