Tier 2 Desktop Support Technician

• Work tickets submitted by end u through the ticketing system, documenting issues, troubleshooting steps, and updates accurately

• Provide hands-on break/fix support, including replacing computers and devices

• Deliver on-site desktop support in a fast-paced hospital environment

• Prioritize incoming tickets and tasks to minimize downtime and maintain workflow efficiency

• Deliver clear, patient, and solutions-oriented customer service to ensure a positive end-user experience

• Collaborate closely with IT team members and staff to resolve issues and support ongoing initiatives

• Maintain accuracy in troubleshooting, documentation, and system updates
Rotate between campuses, with Camden rotation once a month or every other month

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

• 2+ years Tier 2 Desktop Support experience

• CompTIA A+ Certification (required)

• Experience working from a ticket queue

• Strong break/fix background (PCs, devices, peripherals)

• Comfortable supporting end u in person
Ability to work independently with minimal ramp-up

Nice to Have Skills & Experience

• Security + certification
Hospital / healthcare system experience (highly preferred)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.