DME Specialist​/Medical Assistant

This position is responsible for the friendly, accurate and timely processing of all patient transactions; must be goal-oriented with the willingness to learn. DME Specialist will offer product & service solutions, answer basic questions about orders, products, services, and insurance; able to multitask and work well independently and as a team member in a fast-paced environment; provide excellent care and maintaining continuity of care through accurate and thorough documentation;

collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Receipt, routing, and fulfillment of orders from patients, providers, and medical facilities.
• This includes but I not limited to all braces, injection kits, single ingredient creams, PRP and BMC kits.
• Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines.
• Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
• Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
• Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
• Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed, as well as experience using Electronic Medical Records (EMR) systems.
• Collect Urine Samples.
• Confidentiality and adheres to all HIPAA guidelines and regulations.

• Performs other logically associated duties that enhance position through Continuous Quality Improvement.
• Serves as a preceptor for new Employees.
• Competent in computer applications pertaining to position.
• Other duties as assigned.

• High school diploma or equivalent required.
• Ability to work successfully as part of a team.
• Strong communication skills.
• Strong customer service skills.
• Strong ability to prioritize and multitask in a fast-paced environment.
• 1+ years’ experience with DME customer Service or customer service environment in the medical or DME industry preferred.
• Must be able to display positive attitudes and behaviors towards patients and all staff members.
• Basic computer knowledge required.
• Must possess strong organizational skills.
• Must be able to establish and maintain effective working relationships with managers and peers.
• Maintains complete confidentiality at all times.