Customer Service Representative

Customer Service Representative – Title Max, Brunswick, GA

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions such as check cashing, money transfers, and customer payments while providing exceptional in‑store experiences.

The hourly wage for the position is $14.00 per hour. The hourly rate is just one element of our Total Compensation package.

• Paid on‑the‑job training and a comprehensive new‑hire program.
• Access to a robust learning management system, full of e‑learning modules to boost your professional and personal development.
• Cross‑brand training that enables you to move into opportunities at any of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all including telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plan with a generous company match program.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and Enhanced voluntary benefits (dental, vision, short‑term and long‑term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity,  protection, legal services program, and pet insurance).
• Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• Benefits are subject to change; eligibility and terms are detailed in the governing plan documents.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions accurately.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information accurately in a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Perform duties outside the office, including on‑site vehicle appraisals, store errands, and external marketing.
• Participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards.
• Maintain office security protocols and handle opening and closing procedures, including vault and cash drawer management.
• Uphold compliance with company policies, procedures, and applicable laws.
• Engage in ongoing training and stay current on products and process changes.
• Work efficiently in a dynamic, fast‑paced environment and navigate multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular in‑person attendance, including weekends.
• Full‑time schedule requires a minimum of 40 hours per week; hours and schedules may change by brand discretion.

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Meticulous attention to detail and accurate data entry.
• Proficiency using phones, POS systems, Microsoft Office, and other computers.
• At least 18 years of age (19 in Alabama).
• Valid driver’s license, auto insurance, and personal vehicle for the workday (mileage compensated).
• Background check required.
• Ability to meet physical demands: standing up to 90% of the time, moving up to 25 pounds, and operating mechanical controls.

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling and vault management experience.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Military Friendly Employer and Military…