Grooming Salon Leader, Petsense

Overview

This position is responsible for leading the operations of the grooming salon, achieving targeted goals, and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM) by:
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Perform a combination of duties to manage day-to-day operations of the Groom Shop, including scheduling, safety checklists, and salon audits; ensure grooming SOPs and cleanliness standards are consistently maintained.
• Place monthly supply orders within the monthly salon budget and with approval from the Store Manager (SM).
• Assist in hiring and onboarding all new Groomers and Groom Technicians; ensure timely completion of training, mentor as needed, and evaluate grooming skills.
• Communicate daily/weekly updates to the salon team and Store Manager, including sales performance.
• Schedule weekly meetings with SM to discuss staffing, schedules, and forecasted business activity.
• Drive salon growth by contacting existing and new customers, scheduling appointments, following up with customers, attending community events, and coordinating in-store events with rescue groups.
• Lead salon team development through coaching, performance reviews, and driving metrics for business growth, productivity, and customer satisfaction.
• Provide professional grooming services for dogs using knowledge of canine characteristics, styles, and techniques.
• Review grooming SOPs annually with all team members and retain signed documentation for records.
• Demonstrate professionalism and coach professionalism among the salon team.
• Oversee equipment handling, maintenance, and safety with a focus on animal welfare.
• Ensure the safety and well-being of animals; inspect for signs of parasites, disease, or injury and report findings to pet owners.
• Practice safety and sanitization protocols and sanitize/maintain grooming tools and equipment to prevent injury and disease.
• Maintain records of all pet clients, including services provided and vaccination records.
• Operate computer systems as needed and assist with store recovery when required.
• Ensure the safety and well-being of live animals; sanitize and maintain holding areas.
• Complete all documentation associated with the above duties.

Experience:

Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer. Supervisory experience preferred. Must be comfortable working with dogs and cats and demonstrate patience and compassion for animals.
Must provide own tools (clippers, blades, shears) or be willing to purchase required tools.

Education:

High school diploma or equivalent required. Any suitable combination of education and experience will be considered. Associates should be able to read, write, and count accurately.

• Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products.
• Communicate effectively with Associates and customers.
• Demonstrate compassion for animals and treat them accordingly.
• Exhibit attention to detail.
• Read, write, and count accurately to complete all documentation.
• Basic computer skills.
• Strong interpersonal skills with the ability to resolve issues ethically and with minimal conflict.

• Favorable indoor environment with moderate noise.
• Hard surface flooring (concrete, asphalt) with adequate lighting and temperature.
• Exposure to wet conditions when bathing dogs, and to sharp grooming instruments, shampoos, soaps, pets, and pet waste.
• Exposure to cats and dogs of all sizes and temperaments.
• Shifts vary by store but generally are no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment and adhere to Company safety guidelines.

• Non-sedentary role; need to move throughout the store and outdoor areas as required.
• Ability to move and transfer live animals, equipment, and merchandise up to 50 pounds.
• Ability to stand for extended periods up to 8 hours while grooming.
• Ability to bend, kneel, and squat frequently to groom animals and stock equipment.
• Ability to operate grooming instruments and store equipment; ability to read, write, and count accurately for documentation.
• Ability to communicate effectively with team members and customers.
• Ability to complete required training successfully.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of…