Technical Support Representative - Onsite

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team, fielding customer inquiries and finding innovative responses, you will work in a collaborative and engaging environment. No two days will be the same. As you grow and challenge yourself, your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the top of the company? At TP, the sky is the limit!

This position will be based on-site at our Brownsville, Texas location.

As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.

• Provide front line, first level, technical assistance for consumers
• Support client-specific high-speed internet services, delivering an exceptional customer experience
• Resolve technical problems within a fast-paced, customer-facing environment
• Troubleshoot and resolve issues related to internet connectivity, performance, and devices
• Support customer needs related to internet services and devices, including troubleshooting and resolution techniques
• Deliver support for internet service and connectivity issues related to OS, PC, and browser configuration
• Demonstrate advanced product knowledge and the ability to solve customer issues
• Resolve customer issues on the first call as often as possible
• Open and manage trouble tickets for user issues, data networks, and OS issues
• Be patient, courteous, and friendly with customers at all times
• Maintain a positive attitude
• Address and solve technical problems promptly and complete work within expected time frames
• Adhere to work schedules and support management directives
• Support TP policies and procedures

We’re looking for fearless people—those inspired to deliver their best in everything they do.

• 6 months customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows OS
• Organization and work prioritization skills

We aim to create an environment where employees feel valued, inspired, and supported to bring their best selves to work. We believe happy, healthy employees are more productive, creative, and engaged. Our culture promotes inclusion and diversity, welcoming everyone and making them feel valued.

TP is an Equal Opportunity Employer.