Teller, Finance & Banking

Overview

Primary Objective Of Position:
Perform transactional duties to serve members by receiving or paying out funds with the highest accuracy. Maintain accurate transactional records. Provide cash receipt, account, and payment services in accordance with credit union policies and procedures. Cross-sell and promote credit union products and services.

• Maintains excellence in delivering member service and exceeding the credit union and department service standards; greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate and efficient member transactions.
• Provides account services to members by receiving deposits and loan payments; cashing checks; withdrawals; pays out money after verification of signatures and member balances; records deposits; selling cashier s checks and money orders.
• Verifies amounts, examines share drafts/checks for proper endorsement, and ensures accuracy when entering deposits into computer records.
• Cashes share drafts/checks and processes withdrawals; redemption of savings bonds. Accept check copy request and check order request from members.
• Processes all member requests, i.e., wire transfers, address changes, stop payments, or cash advances.
• Maintains up-to-date knowledge on all credit union products and services that are handled or promoted by tellers.
• Promotes credit union services such as electronic services, debit and credit cards, money orders and safe deposit boxes.
• Cross-sells credit union products by answering inquiries; informing customers of new services and product promotions; ascertaining member needs; directing members to a branch representative.
• Balances cash drawer at the end of the shift and compares totaled amounts to computer generated balance sheet. Researches and resolves discrepancies. Reports any discrepancy to the supervisor, as necessary.
• Scans daily work and performs other teller functions as needed; assists others to complete tasks and work assignments.
• Ensures teller station is properly stocked with forms, supplies, brochures, etc.
• Serves in a dual control role when needed.
• Maintains accurate data entry regarding member records, maintenance, and transactions; has the ability to find and correct errors.
• Adheres to security, internal control procedures, policies, mandatory training, compliance, product, and credit union training.
• Maintains up-to-date knowledge on related policies, procedures, and rules and regulations, including robbery procedures.
• Understands and follows requirements of all regulatory compliance including BSA, AML, OFAC, CIP and MDD as it relates to job functions.
• Responsible for completing BSA/AML compliance training annually.
• All other duties as assigned.

Supervise Approximately: None
Reports To: Branch Manager or Teller Manager where applicable.
Contacts: Frequent contact face to face or by telephone with members and some contact with other departments.

EDUCATION

• High school Diploma/GED is required.

Experience

• Requires communication, mathematical and general business knowledge or equivalent to satisfactorily perform the job duties.
• Six (6) months of cash handling or cross-selling experience is preferred.
• Most important to this position are accuracy, speed, customer relations, judgment, reliability, and ability to engage in relationship building, a highly positive, service orientated attitude.

• Position involves wrist/hand manipulation; restriction to workstation for extended periods of time; ability to lift up to 50 lbs.; ability to bend, stoop and reach overhead.
• Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents.
• May be required to stand for extended periods of time.
• Communication abilities required by this job include clarity in speech and hearing for effective staff/member interaction.

• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Must have a strong ability to read and carry out various written instructions and follow oral instructions.
• Must have a strong ability to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

• Calculator, copy machine, currency counter, cash dispenser, cash advance…