Customer Service Representative

Overview

Employer Industry: Outsourced Digital Services and Customer Experience

Why consider this job opportunity:

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development across various functions
• Inclusive and fun workplace culture
• Commitment to a People First culture that prioritizes employee well-being

• Deliver exceptional customer service by addressing customer inquiries and resolving issues efficiently
• Research and provide accurate and timely responses to inquiries through phone, email, and live chat support
• Navigate internal and external documentation to deliver world-class service
• Identify and escalate unresolved issues to appropriate internal teams
• Adhere to established protocols and company policies to ensure consistent customer service delivery

• Must be at least a high school graduate
• Proficient in using Windows OS, Apple OS, Microsoft Office, and Google applications
• Must meet a minimum typing requirement of 25 words per minute
• Fluent in English, both written and spoken
• Computer literate and familiar with customer support software, including Zendesk and Slack

• Strong problem-solving and critical-thinking skills
• Excellent written and oral communication abilities
• Adaptability to changing processes and information
• Team player who actively participates in department initiatives
• Resilient and professional in challenging situations

#Outsourced Services #Customer Experience #Career Growth #Inclusive Workplace #Professional Development

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.