Reception Part Time

Summary

Receptionists are a fundamental member of the team; performing vital duties including welcoming visitors, patients and staff to the building; managing phone, in-person, and email traffic. As patients arrive and leave our services, the receptionist ensures they are supported. The receptionist provides resources to staff and acts as a communication bridge between outside representatives and staff. Additionally, the receptionist functions in an administrative support role for leaders;

working on projects.

• Proactively welcome patients, families, staff, and guests in an open, receptive, kind and solution-oriented way. Actively engage with visitors as they are entering, sitting in, and leaving the lobby/site.
• Receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information ensuring a smooth handoff.
• Greet and manage visitor and patient arrivals ensuring there is a customer focused handoff.
• Monitors the lobby for safety; wait times; behavioral/clinical concerns etc. Escalates concerns, requesting appropriate resources, in a time sensitive manner.
• Ensures coverage of the lobby during open hours.
• Coordinate requests for information and services as appropriate. Facilitate communication between departments and staff as needed. Make announcements using the overhead paging system/Relay Pros as directed and according to policy.
• Assist with the hospital's emergency code situations as directed, including emergency paging.
• Provide miscellaneous services at the reception desk: monitor sign-out of hospital vehicles according to policy; sell meal tickets and other items, as directed; balance petty cash; secure patient valuables according to policy; log parcels for shipping, as directed; maintain the key log and provide other services, as directed.
• Train new and fill in staff on role purpose, job duties and expectations of role as assigned.
• Perform administrative duties as requested by leadership, i.e. scanning, ordering of supplies.
• On occasion, may complete or support belongings checks and/or patient registration.
• Other duties as assigned.

• High school diploma or GED required.
• Six (6) months of clerical or business training or receptionist experience, or equivalent, is required.

Schedule: Every Tuesday 4:00 PM - 9:00 PM and every other weekend 2:30 PM - 9:00 PM.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through United Healthcare, UMR and Health

SCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage ()