Receptionist, Administrative​/Clerical

Join to apply for the Receptionist role at Rogers Behavioral Health

Receptionists are a fundamental member of the team; performing vital duties including welcoming visitors, patients, and staff to the building; managing phone, in-person, and email traffic. As patients arrive and leave our services, the receptionist ensures they are supported. The receptionist provides resources to staff and acts as a communication bridge between outside representatives and staff. Additionally, the receptionist functions in an administrative support role for leaders, working on projects.

• Proactively welcome patients, families, staff, and guests in an open, receptive, kind and solution-oriented way. Actively engage with visitors as they are entering, sitting in, and leaving the lobby/site.
• Receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information ensuring a smooth handoff.
• Greet and manage visitor and patient arrivals ensuring there is a customer focused handoff.
• Monitor the lobby for safety, wait times, behavioral/clinical concerns etc. Escalate concerns, requesting appropriate resources, in a time-sensitive manner.
• Ensure coverage of the lobby during open hours.
• Coordinate requests for information and services as appropriate. Facilitate communication between departments and staff as needed.
• Make announcements using the overhead paging system/Relay Pros as directed and according to policy.
• Assist with the hospital’s emergency code situations as directed, including emergency paging.
• Train new and fill in staff on role purpose, job duties and expectations of role as assigned.
• Perform administrative duties as requested by leadership, i.e. scanning, ordering of supplies.
• On occasion, may complete or support belongings checks and/or patient registration.
• Be willing to occasionally work at other Rogers Locations if a staffing need arises.
• Availability to include nights, weekends, and some holidays.
• Other duties as assigned.

• Monitor sign-out of hospital vehicles according to policy;
• Sell meal tickets and other items, as directed;
• Balance petty cash;
• Secure patient valuables according to policy;
• Log parcels for shipping, as directed;
• Maintain the key log;
• Provide other services, as directed.

• High school diploma or GED required.
• Six (6) months of clerical or business training or receptionist experience, or equivalent, is required.

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Entry level

Part-time

Administrative

Mental Health Care, Hospitals and Health Care, and Non-profit Organizations

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