Tire and Battery Service Advisor

2 days ago Be among the first 25 applicants

This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $25.00/hr

• Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and hazardous material handling requirements, complying with company steel standards, and promptly correcting or reporting unsafe situations.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Presents and maintains merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and high‑shrink merchandise.
• Monitors the status of tire and battery orders daily and assists members with appointments for installation; communicates lead‑time changes and order cancellations, and offers alternative suggestions.
• Provides expert member service and recommendations by greeting members, identifying member needs, assisting with purchasing and service decisions, and resolving concerns.
• Drives sales and service excellence in the TBC by communicating the value of merchandise and services and collaborating with associates across the club to promote member awareness of TBC offerings.
• Triages and prioritizes service workflow in TBC service bays, making recommendations to the Team Lead or Technicians to meet service needs.
• Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, Point‑of‑Sale systems, phone, and in‑person selling techniques.
• Leverages technology to enhance operations and engagement by using digital tools and handheld devices to plan sales, improve the service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools among team members.
• Serves as a brand advocate by valuing the member's experience in the TBC area and modeling high‑quality service and products; develops and influences team members and assists in training.
• Provides products and services to members in accordance with company policies and procedures, completes vehicle service requests and tests, operates TBC equipment properly and safely, receives, stores, and disposes of merchandise and supplies, and maintains documentation.
• Operates hardware (e.g., cash registers), processes member purchases, and assists in payments, returns, refunds, and exchanges using appropriate procedures.
• Complies with company policies, procedures, and standards of ethics and integrity, implementing related action plans and applying the Open Door Policy.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co‑workers, customers, and business partners; identifying priorities, deadlines, and expectations; communicating progress; and recommending improvements.

• Respect the Individual:
  Embrace differences, create an inclusive workplace, and help associates thrive.
• Respect the Individual:
  Work as a team, build trust, and communicate positively.
• Respect the Individual:
  Strengthen the team by mentoring others and recognizing contributions.
• Act with Integrity:
  Maintain high standards of ethics and compliance, support Walmart’s regenerative goals.
• Act with Integrity:
  Be self‑less, humble, honest, fair, and transparent.
• Serve our Customers and Members:
  Deliver results while putting the customer first.
• Serve our Customers and Members:
  Make decisions based on reliable information and consider impact on team and stakeholders.
• Strive for Excellence:
  Show curiosity, take calculated risks, and drive continuous improvement using new technologies.
• Strive for Excellence:
  Embrace change and support others through it.

• Health benefits:
  
  medical, vision and…