Quality Manager

Quality Manager — MPC Plating Inc

Location:

Brooklyn, Ohio

Seniority Level: Mid-Senior level

Employment type:

Full-time

Job function:
Quality Assurance

Industry: Plastics Manufacturing

$85,000.00/yr - $/yr

MPC Plating, founded as a metal plating operation and now exclusively plating plastic, has been in business for 60+ years. We invest in work‑class equipment and a capable team that meets demanding specifications in Automotive, Appliance, Heavy Truck, and Medical Industries.

We offer a competitive wage and benefits, including medical, dental, 401(k), flexible spending account, paid time off, paid holidays, and long‑term disability.

Provides leadership and direction to MPC Plating's quality function, including the overall quality system and associated staff. Develops, implements, and manages effective quality policies and procedures.

• Manage the employees of the Quality Department, including off‑site product or process evaluations of contractors.
• Serve as liaison between plastics production and management with consistent daily interaction regarding non‑conforming parts.
• Responsible for the non‑conformance process.
• Oversee the return material authorization (RMA) process and team.
• Act as a customer advocate, developing strong relationships with customer quality departments.
• Provide data‑driven feedback to upper management.
• Monitor quality system trends using process control methodologies, improvement actions, and ensure proper root‑cause analysis and corrective actions.
• Identify system‑wide root causes and work with department managers to predict defects and complaints, then develop and implement solutions.
• Perform plant‑wide audits on quality‑related activities and provide improvement plans.
• Respond formally to customer concerns and issues through off‑site visits or written responses.
• Actively participate in the resolution of product quality problems through interface with operations, sales, and customer representatives.
• Coordinate vendor quality issues.
• Coordinate IATF certification effort and ensure we pass IATF audits.
• Participate in projects related to quality and associated customer satisfaction issues.
• Supervise quality testing projects.
• All other duties as assigned.

• Quality management experience, preferably in automotive and/or plating environment.
• Quality system experience.
• Proficiency in Microsoft Office applications such as Microsoft Project, Excel, PowerPoint, and Word.
• Proficiency in multiple technical disciplines, analytics, and assurance techniques.
• Proven ability to lead, motivate, and develop personnel, especially with project and cross‑functional teams.
• Proven ability to cultivate and maintain strong customer relationships.
• Ability to solve practical problems and handle various variables in non‑standardized situations.
• Ability to interpret instructions in written, oral, diagrammatic, or schedule form.
• Strong verbal and written communication and team‑building skills.

• Bachelor’s degree in Engineering, Business Administration, or related discipline.
• Working knowledge of IATF
  16949 quality systems and standard operating procedures.
• Experience in Lean manufacturing and Six Sigma.
• Experience with Plex ERP system or similar cloud ERP systems.

MPC Plating is an Equal Employment Opportunity employer. If you need assistance during the application process, please contact Human Resources.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.