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First Party Recovery Collections Specialist
Job in
Brooklyn, Cuyahoga County, Ohio, USA
Listed on 2026-02-25
Listing for:
KeyBank
Full Time
position Listed on 2026-02-25
Job specializations:
-
Finance & Banking
-
Customer Service/HelpDesk
Bilingual
Job Description & How to Apply Below
Contact customers via phone, email, and written correspondence to collect on delinquent accounts.;
Negotiate payment plans and settlements in accordance with bank policies.;
Document all collection activities accurately in the banks systems.;
Educate customers on account status, payment options, and consequences of non-payment.;
Collaborate with internal departments (e.g., customer service, fraud, escalations) to resolve account issues.
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