Consumer Loan Origination Support Specialist

Location: 4910 Tiedeman Road, Brooklyn Ohio

In a Financial Services Contact Center environment, the CLC Sales Support Associate processes new loan applications received from the Internet channel. The CLC Sales Support Associate will work as the liaison between the client and Underwriting Department gathering information necessary for credit decisions, as well as resolving internal and external client inquiries and concerns. This is a mobile designated position and requires a minimum two days in office work per week.

• Handle inbound and outbound calls to communicate application requirements and credit decisions to clients, including approvals, declines, and counter offers.
• Manage the end-to-end processing of loan applications, ensuring all information is accurate and the workflow is efficient.
• Assist clients by resolving issues and answering questions during the application process; use problem-solving skills to offer appropriate solutions and direct clients to the correct resources for timely resolution.
• Provide expert guidance and support on escalated calls and complex client matters.
• Build and maintain strong relationships with both new and existing clients while working in a virtual environment.
• Coordinate with branch offices to schedule closing appointments and ensure both clients and branch representatives are fully informed of approval conditions for prompt closings and high client satisfaction.
• Order necessary loan closing documents in preparation for scheduled appointments.
• Always deliver exceptional client service while strictly adhering to bank policies, regulatory requirements, and internal procedures.
• Achieving individual performance goals and actively contributing to the overall success of the team.
• Maintain registration and certification with the Nationwide Mortgage Licensing System and Registry.
• Demonstrate flexibility by supporting other teams during periods of increased workload or staff absences.

• E-mailing
• Preparing and e-mailing customer correspondence.
• Support other lines of business as back up based upon staffing needs.

• High School Diploma
• Excellent written and oral communication skills
• Strong organizational and time management skills.
• Knowledge of Microsoft Office utilities, including Word & Excel.

• Associate or bachelor's Degree
• Financial Services background experience
• Knowledge of Financial Products
• Call Center and Customer Service experience

• Adaptability
• Quality Orientation
• Contributing to Team Success
• Communication
• Building Customer Loyalty
• Initiating Action
• Conflict Resolution-Client

• PC (keyboard & mouse)
• Phone w/headset

• Classroom and on-the-job
• PC software training as needed
• Systems: UJET, ACAPS, CE Desktop, Oracle Banking Platform, Key View Deluxe

This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please  for a list of benefits for which this position is eligible.

Key has implemented an approach to employee work spaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 01/31/2026

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

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