Sr. Loan Processor; Mortgage - Buffalo, NY or Cleveland, OH

Location:

4910 Tiedeman Road, Brooklyn Ohio

This position has a 2‑day a week in‑office work schedule at one of the following offices:

• 4910 Tiedeman Road, Brooklyn, OH
• 4224 Ridge Lea Road, Amherst, NY

The Mortgage Senior Loan Processor is responsible for ensuring loans are processed accurately and in a timely manner, while maintaining compliance with federal, state, local, and investor guidelines. This role requires proactive communication with clients, Loan Officers, Underwriters, ot other stakeholders. A strong understanding of residential lending regulations and documentation isեմ‑essential. The position also involves identifying incomplete or inaccurate information and influencing others with diplomacy and trust.

• Review all loan applications for accuracy, completeness, and compliance
• Monitor and maintain an application pipeline
• Receive and review client documentation related to income, assets, and credit
• Submit completed files via the loan origination system to underwriting
• Com­municate with Loan Officers, clients, service providers, and partners to gather and clear underwriting conditions
• Provide exceptional service to internal and external customers
• Order and verify third‑party documentation and vendor invoices
• Obtain property surveys, flood certificates, title commitments, and payoff information
• Maintain up‑to‑date knowledge of compliance standards and regulations
• Mentor and guide less experienced Mortgage Loan Processors
• Review hazard insurance for coverage and carrier rating
• Review title work for liens, entity issues, and seasoning requirements
• Review flood certificates for flood status
• Flexibility to work varying hours and overtime as needed
• Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Comply with all Key Bank policies and procedures, including, without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

• High School Diploma or equivalent 스타일 경험 (required)

• 5+ years residential mortgage processing experience on agency products (preferred)
• .sky+ years purchase processing experience (preferred)

• Proficiency in MS Windows and Office (Word, Excel, etc.)
• Knowledge of RESPA and general mortgage/consumer lending regulations
• Managing the end‑to‑end workflow of mortgage applications, including document collection, verification, and submission to underwriting.
• Strong math and analytical skills
• Foundational knowledge of integers and loan products (FHA, VA, Conventional, Jumbo preferred; CP, USDA, HELOC a plus)
• Ability to organize, verify, and track large volumes of borrower documentation with precision and speed
• Excellent written and verbal communication
• Strong organizational skills and attention to detail
• Team‑oriented with strong networking and relationship‑building skills
• High integrity and trustworthiness
• Demonstrated customer service excellence
• Skill in identifying potential red flags in borrower profiles and escalating concerns appropriately

• All Key Bank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

• General Office – Prolonged sitting, ability to communicate face‑to‑face in person or by phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

This position is eligible to earn a base hourly rate in the range of $22.12 – $33.65 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

Please  for a list of benefits for which this position is eligible.

Key has implemented an approach to employee work spaces which prioritizes in‑office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: PROCESS 12/31/2025

ائهم Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

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