Return Items Lead Specialist

Location and Hours

Location: 4910 Tiedeman Road, Brooklyn, Ohio

Hours: Monday-Friday 7:30 am-4:00 pm; occasional overtime required

Work Environment: Mobile by Design; initial onsite training 2 days per week in office; thereafter a combination of office and home shifts.

As part of the Return Items team, the Specialist will support both bank clients and internal partners. The Return Items team performs routine and repetitive research‑associated tasks utilizing various Key Bank internal systems (TRIPS). The team works to completion of various required tasks on each shift.

The chosen candidate can expect to perform tasks such as (but not limited to):

• Basic to complex research using various bank systems
• Research associated with DDA exception items and incoming/outgoing returned items
• Research / refund returned credit transactions
• Cover late shift / end‑of‑day activities when needed
• Other tasks as assigned

• Come to work each day with the goal of providing first‑in‑class service to all internal/external clients seeking assistance from the team.
• Ensure that any opportunities to improve process efficiency, quality or client experience are communicated appropriately to effect real change.
• Escalate any issues identified to the appropriate management.
• Be an active participant in self‑development to support the common goal of the team and one's future advancement.

• Minimally 1 year of experience in an operational role
• High School Diploma or GED equivalent required; college degree preferred
• Ability to work under pressure and meet deadlines and production goals
• Proficient in 10‑Key, able to perform with a high degree of speed and accuracy
• Comfortable navigating multiple computer systems and applications
• Proficient in Microsoft Office applications
• Proven ability to handle all monetary/processing functions independently
• Proven ability to handle high transaction volumes accurately
• Moderate knowledge/experience in multiple payment delivery channels: OLDS, Lockbox, ACH, wires
• Moderate knowledge of banking policies, procedures, and governmental regulations

This position is eligible to earn a base hourly rate in the range of $18.75 – $25.00 per hour. Placement within the pay range may differ based on skills, experience, and geographic location. Compensation also includes incentive compensation which may include production, commission, and/or discretionary incentives.

For a list of benefits for which this position is eligible, please refer to the internal benefits portal.

Key has implemented an approach to employee work spaces which prioritizes in‑office presence while providing flexible options for roles that can be performed effectively in a mobile environment.

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

Job Posting Expiration Date: 03/01/2026